Front of House Team Lead | Guest Experience

GBK Trafford Centre; Urmston; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

50% off total bill for you and 5 mates

BRG Spark App exclusive discounts

20% off Carluccio’s gift shop & deli

Wage Stream access

Refer a friend bonus

Career development opportunities

Flexible working options

Job summary

Gourmet Burger Kitchen (GBK) at Manchester Trafford Centre is seeking a Front of House Team Leader who thrives in a fast-paced setting and enjoys leading a team to deliver outstanding guest experiences. You will motivate staff, manage hospitality flow, cover in the absence of the Restaurant Manager, and help train teammates while upholding GBK’s high service and cleanliness standards.

This role offers career growth within BRG, with flexible working opportunities and a dynamic team culture across

Qualifications

• Experience in hospitality or restaurant leadership.
• Excellent guest service skills and team management abilities.
• Ability to think on your feet during busy service times.
• Strong attention to detail in shift planning and restaurant flow.
• Positive, proactive attitude to motivate staff.

Responsibilities

• Lead and motivate your team to deliver outstanding service.
• Ensure guests receive a warm welcome and seamless service.
• Step in for the Restaurant Manager to keep operations running smoothly.
• Manage bookings, table service, and dining atmosphere during busy shifts.
• Train and develop team members to build skills and confidence.
• Uphold GBK’s service and cleanliness standards for a safe environment.

Skills

Leadership Skills

Customer Service Passion

Problem-Solving Mindset

Organisational Flair

Energy & Enthusiasm

Job description

Gourmet Burger Kitchen (GBK) at Manchester Trafford Centre is seeking a Front of House Team Leader who thrives in a fast-paced setting and enjoys leading a team to deliver outstanding guest experiences. You will motivate staff, manage hospitality flow, cover in the absence of the Restaurant Manager, and help train teammates while upholding GBK’s high service and cleanliness standards.

This role offers career growth within BRG, with flexible working opportunities and a dynamic team culture across