Team Leader

Gourmet Burger Kitchen Ltd; Stretford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

50% off bill for you and 5 friends

BRG Spark discounts on thousands of e‑

20% off Carluccio’s retail/gift shop

Wage Stream pay access

Refer-a-friend bonus

Career development

Flexible working

Job summary

Gourmet Burger Kitchen Ltd is seeking a Front of House Team Leader to guide a fast-paced team at the Manchester Trafford Centre. You’ll drive service excellence, manage shifts, and mentor staff to deliver memorable guest experiences.

Join BRG’s vibrant family and help uphold high standards while supporting restaurant operations; a great opportunity for leadership and career growth in hospitality.

Qualifications

• Customer service-focused leader who motivates a team to deliver outstanding guest experiences.
• Previous hospitality or restaurant leadership experience and ability to inspire staff.
• Calm, quick-thinking problem solver during busy service periods.
• Strong attention to detail to manage shifts, performance and flow.
• Positive, proactive attitude that keeps guests and team energized.

Responsibilities

• Lead by example to motivate and support the team in delivering outstanding service.
• Ensure every guest receives a warm welcome, seamless service and a memorable dining experience.
• Step in for the Restaurant Manager when required to keep operations smooth.
• Manage bookings, supervise table service and maintain a great atmosphere during peak times.
• Help train and develop team members to build skills and confidence.
• Uphold GBK’s high service and cleanliness standards for guests and staff.

Skills

Customer service

Leadership

Problem solving

Organisational flair

Energy & enthusiasm

Job description

Passionate About People? Lead Our Front of House Team!

Do you thrive in a fast-paced environment, love delivering exceptionalservice, and enjoy leading a team? Gourmet Burger Kitchen (GBK) is looking fora strong Front of House Team Leader to help create amazing guest experiencesand support our restaurant operations.

What You’ll Be Doing:

• Lead by Example: Motivate and support your teamto deliver outstanding service, ensuring every guest leaves with a smile.
• Deliver Exceptional Hospitality: Ensure everyguest receives a warm welcome, seamless service, and a memorable diningexperience.
• Support the Management Team: Take charge in theabsence of the Restaurant Manager, keeping things running smoothly andefficiently.
• Keep Things Flowing: Manage bookings, overseetable service, and maintain a great atmosphere throughout busy shifts.
• Training & Development: Help train anddevelop team members, ensuring they have the skills and confidence to succeed.
• Maintain Standards: Uphold GBK’s high serviceand cleanliness standards, ensuring a safe and enjoyable environment for bothguests and the team.

What You Bring:

• Customer Service Passion: A natural peopleperson who loves engaging with guests and making their experience special.
• Leadership Skills: Previous experience in ahospitality or restaurant setting, with the ability to inspire and guide ateam.
• Problem-Solving Mindset: Ability to stay calmand think on your feet during busy service periods.
• Organisational Flair: Great attention to detailto manage shifts, team performance, and restaurant flow effectively.
• Energy & Enthusiasm: A positive, can-doattitude that keeps the team motivated and guests happy.

What’s in It for You:

We’re not just offering ajob; we’re offering a career full of excitement and growth:

• Feast on 50% Offyour total bill for youand 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discountson thousands ofonline and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites:Enjoy 20% off atCarluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream,offering access to advanced pay.
• Refer Friends and Earnwith our bonusscheme.
• Skyrocket Your Career:Excellentopportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible workingopportunities that suit your lifestyle.

Ready to Lead the Front of House?

If you’re a hospitality superstar with a passion for serviceand leadership, we’d love to hear from you!

Boparan Restaurant Group (BRG)

is a growinghospitality group committed to our goal of striving to become the BestRestaurant Group in everything we do. We’re obsessed with building credibility,going above and beyond, and delivering a memorable guest experience and anamazing working environment.

At BRG, we live by our core values:

• Honest – Acting with integrity in everything wedo.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth andexcellence.
• Heart – Caring deeply about our people, ourguests, and our communities.

Gourmet Burger Kitchen (GBK) at Manchester Trafford Centre is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.