Front of House Leader: Inspire Service & Growth

Gourmet Burger Kitchen Ltd; Stretford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

50% off bill for you and 5 friends

BRG Spark discounts on thousands of e‑

20% off Carluccio’s retail/gift shop

Wage Stream pay access

Refer-a-friend bonus

Career development

Flexible working

Job summary

Gourmet Burger Kitchen Ltd is seeking a Front of House Team Leader to guide a fast-paced team at the Manchester Trafford Centre. You’ll drive service excellence, manage shifts, and mentor staff to deliver memorable guest experiences.

Join BRG’s vibrant family and help uphold high standards while supporting restaurant operations; a great opportunity for leadership and career growth in hospitality.

Qualifications

• Customer service-focused leader who motivates a team to deliver outstanding guest experiences.
• Previous hospitality or restaurant leadership experience and ability to inspire staff.
• Calm, quick-thinking problem solver during busy service periods.
• Strong attention to detail to manage shifts, performance and flow.
• Positive, proactive attitude that keeps guests and team energized.

Responsibilities

• Lead by example to motivate and support the team in delivering outstanding service.
• Ensure every guest receives a warm welcome, seamless service and a memorable dining experience.
• Step in for the Restaurant Manager when required to keep operations smooth.
• Manage bookings, supervise table service and maintain a great atmosphere during peak times.
• Help train and develop team members to build skills and confidence.
• Uphold GBK’s high service and cleanliness standards for guests and staff.

Skills

Customer service

Leadership

Problem solving

Organisational flair

Energy & enthusiasm

Job description

Gourmet Burger Kitchen Ltd is seeking a Front of House Team Leader to guide a fast-paced team at the Manchester Trafford Centre. You’ll drive service excellence, manage shifts, and mentor staff to deliver memorable guest experiences.

Join BRG’s vibrant family and help uphold high standards while supporting restaurant operations; a great opportunity for leadership and career growth in hospitality.