Front of House Leader - Growth, Perks & Impact

Goshawk; Mouldsworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay with tips and tronc

Profit sharing bonus

30% staff discount on food and drink

50% on-shift food discount

Hotel stays discount

Wellbeing support

Development programmes

Parental leave enhancements

JW BenefitHub discounts

Job summary

JW Lees is seeking a Front of House Team Leader to drive excellent guest service across our pubs, inns and hotels. You will lead from the front, coach a team, and ensure smooth shift operations while maintaining high standards of hospitality.

With opportunities for development and a focus on wellbeing, you will play a key role in delivering memorable experiences for guests and supporting your colleagues in a busy hospitality environment.

Qualifications

• The candidate will lead the front of house team with strong communication and service focus.
• Ability to train and motivate staff, and drive guest satisfaction.

Responsibilities

• Lead front of house operations during shifts and manage service flow.
• Motivate and coach the team to deliver excellent customer service.
• Maintain high standards of hospitality and quick issue resolution.
• Collaborate with management to ensure smooth service and achieve targets.

Skills

Leadership

Communication

Customer service

Job description

JW Lees is seeking a Front of House Team Leader to drive excellent guest service across our pubs, inns and hotels. You will lead from the front, coach a team, and ensure smooth shift operations while maintaining high standards of hospitality.

With opportunities for development and a focus on wellbeing, you will play a key role in delivering memorable experiences for guests and supporting your colleagues in a busy hospitality environment.