Front of House Supervisor - Woodley

Lounge Underwear Ltd.; Reading; Presencial; GBP 17 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hourly pay + tips

Flexible contract (part-time/full-time

Free meal on every shift

Christmas and Boxing Day off

Career development with training

50% discount on food & drinks from day

No uniform policy

Loungefest staff party

Long service awards

Early access to pay with Wagestream

Licenced Trade Charity support

Resumo da oferta

Bosco Lounge is hiring a Front of House Supervisor to support managers, lead colleagues through each shift, and ensure every customer leaves happy. If you love hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

We offer an hourly rate with tips, paid breaks, staff meals, and strong career development opportunities across our lounges. Join a growing hospitality brand across England and Wales.

Qualificações

• Leads by example on the floor and sets the pace for the team.
• Creates a warm, welcoming atmosphere at Bosco Lounge.
• Builds community with regulars and locals.
• Owns a shift, delegates, manages the pass and bar, and handles queries confidently.

Responsabilidades

• Lead from the front during busy shifts to deliver great service.
• Support management with opening/closing tasks and standards.
• Coach and motivate the team to ensure role clarity and confidence.
• Ensure cleanliness, presentation, food safety, allergens, and cash handling.
• Handle customer queries or complaints to turn visits into great experiences.
• Assist in driving sales by managing the bar and pass.

Conhecimentos

Customer service

Team leadership

Cash handling

Food safety

Conflict resolution

Shift management

Communication

Front of house

Descrição da oferta de emprego

Responsibilities

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

As Supervisor you'll be a key part of the team at Bosco Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy. If you love the buzz of hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

What We're Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Bosco Lounge feel like a home from home
• Community-minded - you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift - delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, caf s or coffee shops - whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step

We're a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We'd love to help you grow.

We're hiring a Front of House Supervisor to be part of the team at Bosco Lounge a local caf bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to 13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one.

Benefits

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality - Loungefest!
• Long service awards - Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity