Front of House Supervisor - Didcot

Lounge Underwear Ltd.; East Hagbourne; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Tips shared across team

Flexible contract

Free meal on every shift

50% discount on food & drinks

Early pay with Wagestream

Staff events

Career development

No uniform policy

Charity support

Job summary

Berro Lounge in England is seeking a Front of House Supervisor to lead shifts, coach the team and maintain high standards of service.

You will help manage the bar, pass and guest flow, while supporting managers to ensure every customer leaves happy. The role rewards a warm, home-from-home hospitality style and offers opportunities for progression.

Qualifications

• Leads by example on the floor and sets pace for the team.
• Natural host who creates a warm, welcoming atmosphere.
• Community-minded—knows regulars and local rhythm.
• Takes ownership of a shift, delegates, and handles queries confidently.
• Experience in restaurants, bars, cafes or coffee shops in supervisor or team-leader roles.

Responsibilities

• Lead shifts and support managers to ensure smooth service.
• Manage pass and bar, overseeing team tasks and guest flow.
• Coach and motivate staff, ensuring clarity of roles and confidence.
• Respond to customer queries or complaints and turn visits into positives.

Skills

Leads by example

Guest service

Team motivation

Shift ownership

Front of house hospitality

Job description

Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly

Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor

Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service

Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes

Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one

Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

What We're Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Berro Lounge feel like a home from home
• Community-minded - you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift - delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, caf s or coffee shops - whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step

As Supervisor you'll be a key part of the team at Berro Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy. If you love the buzz of hospitality, take pride in doing things properly, and want to take your first steps into management, this could be perfect for you.

We're a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We'd love to help you grow.

We're hiring a Front of House Supervisor to be part of the team at Berro Lounge a local caf bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to 13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one. This is a great next step for an experienced Front of House Team Leader, Senior Server, or Hospitality Supervisor ready to take the next step in their career!

Benefits

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality - Loungefest!
• Long service awards - Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity