Front of House Supervisor - Sheffield

Lounge Underwear Ltd.; Sheffield; Presencial; GBP 1.653.000 - 1.929.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to £13.30/hr + tips

Paid breaks

Staff food every shift

50% discount on food & drinks from day

Free meal on every shift

Christmas and Boxing Day off

Career development with training

Descripción de la vacante

Zorro Lounge is seeking a Front of House Supervisor to lead the team, oversee shifts, and maintain outstanding service. Join a growing hospitality brand with a strong community focus.

The role offers hourly pay with tips, paid breaks, staff meals each shift, and a 50% discount on food and drinks from day one, plus long-term career development opportunities.

Formación

• Leads by example on the floor and sets the pace for the team.
• Creates a warm, welcoming atmosphere that makes Zorro Lounge feel like home.
• Communicates effectively with regulars and the local community.

Responsabilidades

• Lead from the front during busy shifts to ensure great service and smooth operations.
• Support management with day-to-day operations, opening/closing tasks, and standards across the floor.
• Coach, guide and motivate the team to ensure confidence and clear roles.
• Maintain high standards of cleanliness, food safety, allergens, and cash handling processes.
• Handle customer queries or complaints confidently to convert visits into great experiences.
• Drive sales by managing the bar and pass while contributing to a lounge the community loves.

Conocimientos

Leadership on floor

Customer service

Staff supervision

People management

Upselling

Herramientas

Cash handling

Descripción del empleo

• Lead from the front during busy shifts, helping the team deliver great service and keep everything running smoothly
• Support the management team with the day-to-day operation of the lounge, from opening and closing tasks to keeping standards high across the floor
• Help coach, guide and motivate the team, making sure everyone knows their role and feels confident during service
• Keep a close eye on the detail, including cleanliness, presentation, food safety, allergens and cash handling processes
• Step in to handle customer queries or complaints confidently, always aiming to turn a good visit into a great one
• Play your part in driving sales, managing the bar and pass, and helping create a Lounge that your local community loves coming back to

What We’re Looking For

• Someone who leads by example on the floor and sets the pace for the team around them
• A natural host who helps create the warm, welcoming atmosphere that makes Zorro Lounge feel like a home from home
• Community-minded - you get to know your regulars, your neighbours, and what makes Stroud tick
• Comfortable taking ownership of a shift - delegating, managing the pass and bar, and dealing with customer queries confidently
• Experience in restaurants, bars, caf s or coffee shops - whether as a Supervisor, Team Leader, or a brilliant front of house team member ready for their next step As Supervisor you’ll be a key part of the team at Zorro Lounge; supporting your managers, leading your colleagues through each shift, and helping make sure every customer leaves happy.

We’re a growing hospitality brand across England and Wales with over 300 sites and real opportunities to develop. We’d love to help you grow.

We’re hiring a Front of House Supervisor to be part of the team at Zorro Lounge a local caf bar. Part of Loungers, proudly named Casual Dining Group of the Year 2026. Offering up to 13.30/hr + tips, paid breaks, staff food every shift, and 50% off food & drinks from day one. This is a great next step for an experienced Front of House Team Leader, Senior Server, or Hospitality Supervisor ready to take the next step in their career!

• Hourly pay + tips. Tips are shared equally across the team, based on hours worked
• Hourly paid flexible contract, ideal for part-time, full-time, or flexible work seekers. This role is likely to include evening and weekend work
• Free meal on every shift no matter the length
• Christmas and Boxing Day off
• Genuine career development with our career pathways and bitesize training courses
• 50% discount on food and drinks from day one, including alcohol across all our brands (Lounge, Cosy Club, & Brightside)
• No uniform policy
• The most talked-about staff party in hospitality - Loungefest!
• Long service awards - Vouchers/Extra money
• Early access to your pay with Wagestream
• Emotional and practical support via the Licensed Trade Charity