Front of House Supervisor — Lead Guest Experience at a Pub

The Inn Collection Group; York and North Yorkshire; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Extra paid holiday

Development programme

Paid breaks

50% off food

£1 room stay January–March

1/3 off room bookings all year

£50 on same day bookings

15% off bed and breakfast for loved-1s

EAP confidential support

Tronc (tips)

Give-inn back scheme

Best Pub Employer award

Job summary

The Inn Collection Group's The Black Swan in Helmsley is seeking a Front of House Supervisor to greet guests, oversee service, and support the Assistant Manager in delivering memorable experiences. You’ll lead a friendly team, coordinate day-to-day operations, and ensure smooth service from arrival to departure.

You thrive in a fast-paced hospitality environment, value outstanding customer service, and bring enthusiasm and professionalism to the role.

Qualifications

• Fast-paced hospitality environment experience preferred.
• Strong customer service orientation and professional demeanour.

Responsibilities

• Greet guests and oversee service to ensure a warm, welcoming atmosphere.
• Collaborate with the Assistant Manager to guide and support the team.
• Resolve challenges and ensure smooth operations to make guests feel valued.

Skills

Customer service

Leadership

Communication

Job description

The Inn Collection Group's The Black Swan in Helmsley is seeking a Front of House Supervisor to greet guests, oversee service, and support the Assistant Manager in delivering memorable experiences. You’ll lead a friendly team, coordinate day-to-day operations, and ensure smooth service from arrival to departure.

You thrive in a fast-paced hospitality environment, value outstanding customer service, and bring enthusiasm and professionalism to the role.