Front of House Supervisor - Lead a Customer-Centric Team

BM Caterers; Enfield; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredChe

Fully funded development courses

Apprenticeship and career development

Free lunch on shift

Pension and life assurance

Cycle-to-work

Mental Health app access

Enhanced parental leave

Job summary

BM Caterers is seeking a Front of House Supervisor to lead a team and deliver an exceptional customer experience at our Enfield site. You will supervise daily standards, drive confident customer interactions, and foster a positive team culture while ensuring smooth service flow and presentation.

The role requires previous supervisory hospitality experience, strong leadership, and a passion for high-quality service. Monday to Friday, 7am–3pm, with full-time permanent employment.

Qualifications

• Previous experience in a supervisory hospitality role.
• Strong leadership and people-management skills.
• Excellent communication with customers and team members.
• Passion for delivering exceptional customer service.
• Positive, solutions-focused mindset with high standards.

Responsibilities

• Supervise front of house service and daily standards.
• Lead customer interactions with confidence and warmth.
• Support, motivate and develop the team.
• Help deliver client and customer satisfaction.
• Ensure procedures and standards are followed consistently.
• Create a positive, collaborative team culture.
• Assist with day-to-day organisation and service flow.
• Set up and clear hospitality areas; deliver high-standard service.

Skills

Leadership

Communication

Customer service

Problem solving

Job description

BM Caterers is seeking a Front of House Supervisor to lead a team and deliver an exceptional customer experience at our Enfield site. You will supervise daily standards, drive confident customer interactions, and foster a positive team culture while ensuring smooth service flow and presentation.

The role requires previous supervisory hospitality experience, strong leadership, and a passion for high-quality service. Monday to Friday, 7am–3pm, with full-time permanent employment.