Front of House Leader — Elevate Service & Team

BM Caterers; East Midlands; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual birthday day off

Monthly masterclasses with Michelin‑st

Fully funded development courses from

Job summary

BM Caterers is seeking a Front of House Supervisor to inspire a team and deliver an exceptional customer experience every day. You will lead by example, set high standards and develop colleagues in a fast-paced hospitality environment.

You will supervise front of house service, manage guest interactions with warmth and professionalism, ensure smooth service flow and uphold procedures. This role also offers clear progression through funded training and development.

Qualifications

• Previous experience in a supervisory role.
• Confident and supportive leadership style.
• Strong communication and people skills.
• Passion for customer service.
• Positive, solutions-focused mindset.

Responsibilities

• Supervising front of house service and daily standards.
• Leading customer interaction with confidence and warmth.
• Supporting, motivating and developing the team.
• Delivering food and drink service to a high standard.
• Ensuring service areas remain clean, organised and presentation-ready.
• Responding to customer requests with professionalism and care.
• Working closely with colleagues to keep service smooth and efficient.
• Following company procedures and service standards at all times.

Skills

Supervisory leadership

Customer service

Communication skills

Team development

Conflict resolution

Job description

BM Caterers is seeking a Front of House Supervisor to inspire a team and deliver an exceptional customer experience every day. You will lead by example, set high standards and develop colleagues in a fast-paced hospitality environment.

You will supervise front of house service, manage guest interactions with warmth and professionalism, ensure smooth service flow and uphold procedures. This role also offers clear progression through funded training and development.