BM Caterers - Front of House Supervisor

BM Caterers; Enfield; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredChe

Fully funded development courses

Apprenticeship and career development

Free lunch on shift

Pension and life assurance

Cycle-to-work

Mental Health app access

Enhanced parental leave

Job summary

BM Caterers is seeking a Front of House Supervisor to lead a team and deliver an exceptional customer experience at our Enfield site. You will supervise daily standards, drive confident customer interactions, and foster a positive team culture while ensuring smooth service flow and presentation.

The role requires previous supervisory hospitality experience, strong leadership, and a passion for high-quality service. Monday to Friday, 7am–3pm, with full-time permanent employment.

Qualifications

• Previous experience in a supervisory hospitality role.
• Strong leadership and people-management skills.
• Excellent communication with customers and team members.
• Passion for delivering exceptional customer service.
• Positive, solutions-focused mindset with high standards.

Responsibilities

• Supervise front of house service and daily standards.
• Lead customer interactions with confidence and warmth.
• Support, motivate and develop the team.
• Help deliver client and customer satisfaction.
• Ensure procedures and standards are followed consistently.
• Create a positive, collaborative team culture.
• Assist with day-to-day organisation and service flow.
• Set up and clear hospitality areas; deliver high-standard service.

Skills

Leadership

Communication

Customer service

Problem solving

Job description

Front of House Supervisor – BM Caterers

Location: 158 Brancroft Way, Enfield, EN3 7QP Salary: £13-£14 per hour

Contract: Full time /Permanent, Monday to Friday, 7am -3pm

Lead service with energy and confidence

We’re looking for a Front of House Supervisor who can inspire a team, lead by example and help create an exceptional customer experience every day.

At BM Caterers, we believe service should feel personal, professional and full of personality. This is a great opportunity for someone ready to take the next step in their hospitality career.

What you’ll be doing

• Supervising front of house service and daily standards


• Leading customer interaction with confidence and warmth


• Supporting, motivating and developing the team


• Helping deliver excellent client and customer satisfaction


• Ensuring procedures and standards are followed consistently


• Creating a positive and collaborative team culture


• Supporting day-to-day organisation and service flow

Job Description

What you’ll be doing

• Setting up and clearing hospitality areas


• Delivering food and drink service to a high standard


• Supporting meetings, events and functions


• Ensuring service areas remain clean, organised and presentation-ready


• Responding to customer requests with professionalism and care


• Working closely with colleagues to keep service smooth and efficient


• Following company procedures and service standards at all times

Qualifications

What we’re looking for

• Previous experience in a supervisory hospitality role


• A confident and supportive leadership style


• Strong communication and people skills


• A passion for customer service


• A positive, solutions-focused mindset


• High standards and strong attention to detail

Additional Information

Why join BM Caterers?

• An annual day off for your birthday


• Monthly masterclasses with Michelin-starred chefs


• Fully funded development courses from Levels 2 to 7


• Apprenticeship and career development opportunities


• Freedom Friday - a paid day off to volunteer at a charity of your choice


• Free lunch on shift


• Discounts and cashback at a wide range of retail and leisure outlets


• Cycle-to-work scheme


• 24/7 access to the Mental Health Charter App


• Enhanced parental leave


• Paid leave for fertility treatment


• Grandparent leave


• Extra paid day off for your wedding or commitment day


• Pension and life assurance

Ready to join us?

Join us and find your happy career in a happy place.

At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.