Front of House Supervisor: Guest Experience Leader

Harri; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free health club

Staff discounts

Family & friends discounts

Training courses paid

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Hampshire Court Hotel & Spa in Basingstoke is seeking a Front of House Supervisor to ensure a warm, friendly welcome from arrival to departure. You will be the main contact for hotel guests and help maintain service standards with a polite, professional manner.

The role offers exposure to Hampshire restaurant, Time Out bar & lounge, and event spaces, with learning opportunities, staff discounts, and a focus on guest satisfaction.

Qualifications

• Previous supervisory experience is required.
• Experience in a customer-facing role is essential.
• Excellent communication and a proactive attitude are expected.
• Ability to work under pressure, multi-task and problem solve.
• High attention to detail and presentation.

Responsibilities

• Supervise the front of house team to ensure a warm, friendly welcome from arrival to departure and act as the main point of contact for guests.

Skills

Previous supervisory experience

Customer-facing role

Strong communication skills

Self-motivated

Attention to detail

Job description

Hampshire Court Hotel & Spa in Basingstoke is seeking a Front of House Supervisor to ensure a warm, friendly welcome from arrival to departure. You will be the main contact for hotel guests and help maintain service standards with a polite, professional manner.

The role offers exposure to Hampshire restaurant, Time Out bar & lounge, and event spaces, with learning opportunities, staff discounts, and a focus on guest satisfaction.