Front of House Supervisor Copy

Loungers plc; Bournemouth; On-site; GBP 1,515,000 - 1,929,000; Full time

Benefits offered by this job

Meals on shift

Wagestream access

50% food & drinks discount

Staff incentives

Staff party

Job summary

Loungers plc in Bournemouth is seeking a friendly Supervisor to help run daily operations, ensure high service standards and support a team of staff across shifts. You will be involved in greeting guests, taking orders, and coordinating seating to deliver an exceptional guest experience.

We offer a competitive hourly rate, opportunities for development, meals on shifts and generous staff discounts across our brands, plus perks like Wagestream and monthly incentives.

Qualifications

• Experience in hospitality or a supervisory role is preferred.
• Strong guest-focused service and communication skills.
• Ability to manage a team and handle busy periods with calm.

Responsibilities

• Assist with day-to-day restaurant operations and maintain service standards.
• Clear tables, polish glasses and serve meals to guests.
• Support training and development of team members and supervisors.

Skills

Customer service

Communication

Teamwork

Hospitality awareness

Guest satisfaction

Problem solving

Tools

POS system

Job description

At Cosy Club Bournemouth, you can expect casual days, vibrant evenings, and weekends where we're the life and soul of the party! From brunch and coffee to dinner and drinks, our guests join us for an experience like no other.

As one of our Supervisors, you'll get a competitive and fair hourly rate with tips alongside:

• A commitment to prioritise your work life balance- including 2 days off and a weekend off every six weeks
• Fair rotas with hours spread fairly and changes kept to a minimum
• Meals on every shift and paid breaks
• Power over your pay with Wagestream
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Focus on your development and progression and a clear understanding on how you are able to do this
• Fabulous incentives to win each month - including spa breaks, trips abroad, food and drink hampers and tickets to festivals
• An invitation to the most talked-about staff party in hospitality- Loungefest!

Most importantly we will ensure you are made to feel welcome at Cosy Club Bournemouth.

Our Supervisors are a hive of knowledge, assisting with the day to day running of the restaurant. You won't hesitate to clear tables, polish glasses and serve meals - whatever it takes to help create our exceptional atmosphere and keep our exemplary standards.

To join us, you need to be charming. To thrive, you need to have confidence in yourself and the ability to view every shift as an event. Your hospitality instinct will act as a role model to our Cosy Clubbers and you will be someone the team can come to for support and ask those niggling questions.