Front of House Supervisor

Loungers plc; Norwich; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Meals on shift

Paid breaks

Wagestream

50% off food & drinks

Loungefest staff events

Job summary

Cosy Club Norwich recruiting a Supervisors to help run daily operations with a lively, guest-focused team. You will clear tables, polish glasses and serve meals while maintaining our high hospitality standards across shifts.

The role emphasizes charming hospitality, confidence, and teamwork to create a memorable guest experience and a supportive workplace culture at Cosy Club Norwich.

Qualifications

• Charm and confidence on shift, with a true hospitality instinct.
• Strong customer service mindset and teamwork to support the team.
• Ability to balance guest needs with smooth restaurant operations.

Responsibilities

• Clear tables, polish glasses and serve meals to maintain exemplary standards.
• Assist with day-to-day running of the restaurant and guest experience.
• Contribute to a welcoming atmosphere and support team members throughout shifts.

Skills

Customer service

Hospitality

Teamwork

Tools

Wagestream

Job description

At Cosy Club Norwich, you can expect casual days, vibrant evenings, and weekends where we're the life and soul of the party! From brunch and coffee to dinner and drinks, our guests join us for an experience like no other.

As one of our Supervisors, you'll get a competitive and fair hourly rate with tips alongside:

• A commitment to prioritise your work life balance- including 2 days off and a weekend off every six weeks
• Fair rotas with hours spread fairly and changes kept to a minimum
• Meals on every shift and paid breaks
• Power over your pay with Wagestream
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• Focus on your development and progression and a clear understanding on how you are able to do this
• Fabulous incentives to win each month - including spa breaks, trips abroad, food and drink hampers and tickets to festivals
• An invitation to the most talked-about staff party in hospitality- Loungefest!

Most importantly we will ensure you are made to feel welcome at Cosy Club Norwich.

Our Supervisors are a hive of knowledge, assisting with the day to day running of the restaurant. You won't hesitate to clear tables, polish glasses and serve meals - whatever it takes to help create our exceptional atmosphere and keep our exemplary standards.

To join us, you need to be charming. To thrive, you need to have confidence in yourself and the ability to view every shift as an event. Your hospitality instinct will act as a role model to our Cosy Clubbers and you will be someone the team can come to for support and ask those niggling questions.