Front Of House Supervisor

Passage House Inn; Topsham; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

28 days' holiday

Meals on duty

Pension scheme

Tips

Performance bonus

All year-round work

Job summary

The Passage House Inn in Topsham, Exeter, is seeking a Front of House Supervisor to lead the dining floor, ensuring smooth service and a memorable guest experience. You will supervise the Front of House team, greet guests, delegate tasks when the Assistant Manager is absent, handle end‑of‑day cash, and liaise with the kitchen to resolve issues while maintaining allergen awareness and Health & Safety standards.

The role requires weekend and bank holiday work.

Qualifications

• Experience in Front of House or hospitality environment
• Ability to lead a team and work on your own initiative
• Excellent customer service and communication skills
• Strong time management and organisational skills
• Ability to work under pressure in a busy customer-facing environment
• Understanding of Health & Safety and allergen awareness procedures
• Flexibility to work a variety of hours, including weekends and bank holidays
• Live within a commutable distance

Responsibilities

• Supervise Front of House operation and support management.
• Greet and seat customers to ensure a welcoming experience.
• Delegate tasks and run the floor in the Assistant Manager's absence.
• Support FOH team and maintain high service standards.
• Handle end-of-day cash, closing duties and supplier orders.
• Liaise with kitchen to resolve customer issues and uphold allergen standards.
• Maintain a clean, well-presented FOH area and manage time effectively.

Skills

Leadership

Customer service

Communication

Time management

Organisation

Under pressure

Job description

Front of House Supervisor | Topsham, Exeter | Full Time | £27,000 - £32,000 per annum

Are you an experienced hospitality professional who enjoys leading a team and making sure every customer receives a great experience?

Our client is located in the charming historic town of Topsham, situated on the River Exe, just four miles from Exeter. Combining traditional pub hospitality and charm with one of the most sought-after dining locations in Devon, they offer a welcoming environment focused on quality food and service.

The Role

You will be responsible for supervising the Front of House operation, ensuring the smooth running of the floor while supporting the management team with day-to-day operational duties.

Key Responsibilities

• Greeting and seating customers and ensuring a welcoming experience
• Delegating responsibilities and running the floor in the Assistant Manager's absence
• Supporting and supervising the Front of House team to maintain high standards of service
• Cashing up at the end of the day, locking up and placing orders with suppliers
• Supporting management with customer complaints and liaising with the kitchen to resolve any issues
• Ensuring allergen awareness and Health & Safety procedures are followed
• Maintaining a clean, organised and well-presented Front of House area
• Managing your time effectively and remaining calm under pressure
• Working flexibly, including weekends and bank holidays

Requirements

Essential

• Previous experience working in a Front of House or hospitality environment
• Ability to lead a team and work on your own initiative
• Excellent customer service and communication skills
• Strong time management and organisational skills
• Ability to work under pressure in a busy customer-facing environment
• Understanding of Health & Safety and allergen awareness procedures
• Flexibility to work a variety of hours, including weekends and bank holidays
• Live within a commutable distance

Desirable

• Previous experience working in a busy hospitality establishment
• Previous experience managing or supervising a hospitality team

What's In It For You

• 28 days' holiday
• All year-round work
• Pension scheme
• Meals on duty
• Tips
• Performance bonus

Your data will be handled in line with GDPR