Front of House Supervisor

TN United Kingdom; St. Ives; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Supervisor to lead a vibrant team in a bustling lounge environment. In this role, you'll be at the forefront of delivering exceptional service, ensuring every customer leaves satisfied. With a focus on team leadership and operational excellence, you'll inspire your team to achieve high standards while fostering a welcoming atmosphere for the local community. This is a fantastic opportunity for those passionate about hospitality and looking to grow their career in a fast-paced, supportive environment.

Benefits

Tips shared across the team

Staff food on every shift

50% discount on food

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Best staff party - Loungefest

Emotional and practical support

Power over your pay with Wagestream

Company pension scheme

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong literacy skills and attention to detail for KPI reporting.

Responsibilities

• Support management in delivering excellent customer service.
• Lead team shifts, ensuring timely service and operations.

Skills

Hospitality

Communication Skills

Attention to Detail

Team Leadership

Problem Solving

Education

Experience in Hospitality

Management Experience

Job description

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Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant!
It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram