Front of House Supervisor

Aramark; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee benefits app

Pension contributions

Life assurance

Holiday entitlement

Free parking

Training & development

Career progression

Supportive team

Job summary

Aramark UK is recruiting a Front of House Supervisor for our team at Harlow Hill, Newcastle. You will lead a front of house operation, ensuring outstanding service, staff guidance, and smooth daily workflows in a fast-paced hospitality environment.

Join a supportive team with great progression potential, an emphasis on training, and benefits including pension contributions and career development opportunities. This role is on site with varied shifts and a strong focus on customer experience.

Qualifications

• Previous experience in hospitality, catering or customer service roles
• Supervisory or team leader experience is desirable
• Excellent communication and interpersonal skills
• Strong organisational and leadership abilities
• Ability to motivate and support team members
• Customer-focused with a professional and positive attitude
• Ability to work effectively in a fast-paced environment
• Good understanding of food safety, hygiene and health & safety standards

Responsibilities

• Supervising front of house teams to ensure excellent customer service standards
• Welcoming customers and creating a positive customer experience
• Supporting the coordination of daily service operations
• Assisting with staff training, coaching and development
• Handling customer queries and resolving issues professionally
• Operating tills and overseeing accurate cash handling procedures
• Maintaining high standards of cleanliness and presentation throughout service areas
• Ensuring compliance with food safety, health & safety and company procedures
• Supporting management with stock control, reporting and operational administration

Job description

At Aramark we empower our people to create experiences that matter. We share a passion for hospitality, it's at the foundation of everything we do. Webelieve a career should develop your talents, fuel your passions, and empoweryour professional growth. So, no matter what you're pursuing, a role atAramark will help you reach your full potential.

Job Description

Aramark UK are currently recruiting for a Front of House Supervisor to join our team at Harlow Hill, Newcastle, NE15 0RF. This is a fantastic opportunity for a motivated hospitality professional to take the next step in their career, leading a front of house team and ensuring the highest standards of customer service are delivered every day.

The Role

As a Front of House Supervisor, you will support the day-to-day management of front of house operations, ensuring customers receive an exceptional experience while maintaining high standards of service, presentation and compliance. You will lead by example, support team members and help ensure the smooth running of the operation.

Key Responsibilities

• Supervising front of house teams to ensure excellent customer service standards
• Welcoming customers and creating a positive customer experience
• Supporting the coordination of daily service operations
• Assisting with staff training, coaching and development
• Handling customer queries and resolving issues professionally
• Operating tills and overseeing accurate cash handling procedures
• Maintaining high standards of cleanliness and presentation throughout service areas
• Ensuring compliance with food safety, health & safety and company procedures
• Supporting management with stock control, reporting and operational administration

What's in it for You?

• £13.01 per hour
• 35 hours per week
• Monday to Friday working pattern
• Early and late shifts offering variety throughout the week
• Access to our Employee Benefits app, including online GP services, an Employee Assistance Programme, and hundreds of discounts
• Company pension contributions
• Life assurance
• Generous holiday entitlement with the option to buy more
• Catering facilities
• Free parking
• Excellent training and development opportunities
• Fantastic career progression opportunities, as we LOVE to promote from within
• Be part of a talented and supportive team

Qualifications

What We're Looking For

• Previous experience in hospitality, catering or customer service roles
• Supervisory or team leader experience is desirable
• Excellent communication and interpersonal skills
• Strong organisational and leadership abilities
• Ability to motivate and support team members
• Customer-focused with a professional and positive attitude
• Ability to work effectively in a fast-paced environment
• Good understanding of food safety, hygiene and health & safety standards

Additional Information

Employment is subject to satisfactory right to work checks.

A Basic DBS check is required for this role.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team - [e-mail]

Any offer of employment for this role will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to the clearance level associated with the role.

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.