Retail Supervisor

Northern Europe; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Company pension scheme

Life assurance

Employee Benefits app

Job summary

Aramark is seeking a Retail Supervisor near Newcastle to lead daily store operations and deliver outstanding customer service. You will supervise a team, manage stock, and ensure food and health & safety standards are met. The role offers 25 hours per week and a pension, life assurance, and flexible development opportunities.

The ideal candidate will demonstrate strong communication, be organised, and confident using retail systems and tills. DBS checks and right-to-work proof are required.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to lead by example and motivate a team.
• Confidence using tills and handling cash.
• Basic IT skills and confident with retail systems.

Responsibilities

• Supporting the management team with the daily running of the retail operation.
• Supervising and motivating team members to deliver exceptional customer service.
• Assisting with stock control, ordering, merchandising, and inventory management.
• Ensuring all food safety, health & safety, and company procedures are followed.
• Handling cash, operating tills, and completing end-of-day cash reconciliation where required.
• Managing customer queries and resolving issues professionally.
• Supporting with staff training and development.
• Maintaining a clean, safe, and welcoming environment for customers and colleagues.

Skills

Customer service

Team leadership

Cash handling

Retail systems

Communication skills

Organised

Flexibility

Tools

Retail systems

Job description

At Aramark we empower our people to create experiences that matter.

We share a passion for hospitality; it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people‑first approach.

Job Description

Are you an experienced retail professional with a passion for delivering excellent customer service? We are currently looking for a Retail Supervisor to join our team near Newcastle. This is a fantastic opportunity for someone who enjoys leading by example, motivating a team, and creating a welcoming retail environment for customers.

As a Retail Supervisor, you will play a key role in the day‑to‑day operation of our retail outlet, ensuring high standards of customer service, presentation, and compliance are always maintained.

Key responsibilities:

• Supporting the management team with the daily running of the retail operation.
• Supervising and motivating team members to deliver exceptional customer service.
• Assisting with stock control, ordering, merchandising, and inventory management.
• Ensuring all food safety, health & safety, and company procedures are followed.
• Handling cash, operating tills, and completing end‑of‑day cash reconciliation where required.
• Managing customer queries and resolving issues professionally.
• Supporting with staff training and development.
• Maintaining a clean, safe, and welcoming environment for customers and colleagues.

What's in it for you:

• £13.02 per hour.
• 25 hours per week.
• 4 days over 7 working patterns (to be discussed at interview).
• Company pension scheme.
• Life assurance.
• Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats).
• Ongoing training and development opportunities.
• A supportive team environment with opportunities to grow your career within Aramark.

Qualifications

What we're looking for:

• Excellent communication and interpersonal skills.
• Basic IT skills and is confident using retail systems and technology.
• An organised, proactive, individual, able to work effectively in a fast‑paced environment.
• Ability to lead by example and motivate a team to achieve high standards.
• A strong focus on customer satisfaction.
• Confidence using tills and handling cash.
• Flexibility working as required across the business needs.
• Willingness to learn and develop within the role.

Additional Information

• Basic DBS check required.
• Proof of right to work in the UK.
• Must be over 18 years of age due to the sale of age‑restricted products.
• Full training to Aramark standards will be provided.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [e-mail]

Any offer of employment for this role will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to the clearance level associated with the role.

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.

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