Front of House

Talent Catch UK; England; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Front of house role

Training & development

Supportive team

Advancement opportunities

Hospitality experience

Job summary

Talent Catch UK is recruiting a confident Front of House Representative for a growing hospitality client. You’ll be the first person guests meet, delivering warmth, professionalism and a positive first impression in a fast-paced environment.

You’ll welcome visitors, assist with bookings and enquiries, route guests to the right person, and help maintain a clean, organised front of house. Previous experience in hotels, restaurants or retail is useful, with training and development available.

Responsibilities

• Welcoming guests and visitors, managing bookings and enquiries, answering calls, directing customers to the right person or area and providing general support throughout their visit.
• Maintaining a clean and professional front of house environment, communicating with different departments and handling customer questions in a calm and helpful way.
• A big part of the opportunity is simply making sure people feel looked after.

Job description

Front of House Representative – Hospitality & Customer Service

Love meeting people and making a great first impression?

Talent Catch is recruiting on behalf of a growing client looking for a confident and personable Front of House Representative to join their team.

This is a front of house opportunity for someone who enjoys creating a welcoming environment, helping guests and making sure everything runs smoothly from the moment someone arrives.

If you’ve worked in a restaurant, hotel, reception, bar, café or another customer-facing environment, this could be a great next step.

About the Opportunity

As a Front of House Representative, you’ll often be the first person guests or visitors meet, so professionalism, warmth and attention to detail are important. You’ll welcome people, answer questions, manage enquiries and help create a positive experience throughout their visit.

Depending on the day, you may also support bookings, coordinate with other members of the team and help make sure the front of house area remains organised, presentable and ready for customers.

What You’ll Be Doing

Your responsibilities may include welcoming guests and visitors, managing bookings and enquiries, answering calls, directing customers to the right person or area and providing general support throughout their visit.

You’ll also help maintain a clean and professional front of house environment, communicate with different departments and handle customer questions in a calm and helpful way.

A big part of the opportunity is simply making sure people feel looked after.

Who We’re Looking For

We’re particularly interested in people with experience in:

• Hotels and guest services
• Restaurant or café front of house
• Bars and hospitality
• Events and hosting
• Retail or customer service

Previous front of house experience is useful, but personality and attitude are equally important.

You’ll likely be a strong fit if you’re friendly, approachable and confident speaking with different people. You’ll need to be organised, reliable and professional, with the ability to stay composed in a busy environment.

Development & Progression

This can be a strong opportunity for someone who wants to build a longer-term career in hospitality, customer experience or operations.

As your confidence and experience grow, there may be opportunities to take on more responsibility across areas such as guest services, team supervision, bookings, events or front of house management.

You’ll also have the chance to continue developing your communication, organisation and customer service skills with ongoing support from the wider team.

What’s On Offer

• A genuine front of house and customer service opportunity
• Ongoing training and development
• A supportive, team-focused working environment
• Opportunities to take on greater responsibility
• Experience within a professional hospitality environment
• Clear opportunities to develop your customer service and operational skills

Ready for Your Next Opportunity?

If you enjoy working with people, take pride in delivering great service and want to build your experience in a professional front of house environment, we’d love to hear from you.