Front of House Supervisor

The Forward Trust; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic social enterprise dedicated to empowering individuals to overcome challenges related to crime and addiction. This role at The Brink Café in Liverpool offers a unique opportunity to support a thriving recovery community while managing a vibrant café environment. You will play a crucial part in delivering excellent service, organizing events, and fostering a welcoming atmosphere. Ideal candidates will possess leadership skills and a passion for helping others. With flexible working hours and a range of employee benefits, this position is perfect for those looking to make a meaningful impact in their community.

Benefits

Training and development opportunities

Flexible working

Simply Health Cashback Scheme

£90 Monthly External Therapy Allowance

Season Ticket Loan Scheme

Cycle to work scheme

Crisis Loan Scheme

Electric Car Scheme

3 x Wellbeing Days

Contributory Pension Scheme

Qualifications

• Experience in supervising and training front of house staff.
• Ability to maintain a customer-focused environment.

Responsibilities

• Support the General Manager with running the café and organizing events.
• Ensure high-quality service delivery for all customers.

Skills

Leadership skills

Customer service

Event planning

Health and safety compliance

Job description

Overview

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing?

The Brink Liverpool is part of the Forward Trust which operates across the UK. There is nowhere else quite like The Brink or The Brink Café. The café serves a flourishing and established recovery community which links seamlessly with the general public, other partners and providers as well as the wider community including local residents.

The Brink Café is based in Liverpool’s city centre and was set up in 2011, being the first of its kind in the UK. As well as offering healthy food and many varieties of non-alcoholic drinks, the venue offers an opportunity for individuals with addiction problems a discreet way of seeking help and support. Many of the staff who have or currently work at the Brink are in recovery themselves.

The Brink is a well-known and well-regarded central HUB which boasts an entertainment venue and space, offering activities such as open mic nights, film screenings, afternoon teas, holistic therapies, and forums & socials for a wide range of services and communities in the Liverpool City Region.

We are looking for an individual who can be flexible with a passion to learn and who is able to show empathy in line with the Brink community ethos. The opportunity to help and support those in recovery and who are seeking long-term recovery is a big responsibility and therefore we welcome applicants who have had similar experiences or other instances of lived experience.

The ideal person should be available from Sunday to Saturday for shifts including morning, evening, and weekend work including the occasional later evening sessions. Be open to contributing to ideas and suggestions around events and ideas for business growth and development and be prepared to go the extra mile. To support the General Manager in order to provide services and events as well as helping out the chef with general kitchen and café duties.

This role is to support the General Manager with the running of the Brink Café including event planning and delivery, ensuring a high-quality service delivery for all customers and clients. This role will require the flexibility to work shifts from Sunday to Saturday - including evenings and weekends. You may be asked to attend functions, events or deliver catering for the needs of the business.

What we are looking for?

We are looking for an individual with Supervisor experience to support and organise front of house staff, train staff in expected levels of customer service and maintain a happy and customer-focused environment. Working in harmony with the organisation's values, respecting others and valuing diversity.

We are looking for someone with the below skills and experience, these are desirable but not essential as we will offer training and induction:

• Leadership skills
• Running of day-to-day café service
• Supporting The Brink to achieve sales and profit targets as directed by the General Manager
• Support organised events to run efficiently
• Deputise in the General Manager's absence
• Supporting health and safety of the venue
• Ensure compliance with licensing laws and other statutory regulations

What we offer

• Training and development opportunities
• Flexible working
• Simply Health Cashback Scheme (Optional)
• £90 Monthly External Therapy Allowance
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part-time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Person specification

Please see above the full job description for this role for your own reference.

Please note we reserve the right to close this role early.