Front of House Supervisor

TN United Kingdom; Burnley; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks a passionate Supervisor to lead a vibrant team in a bustling environment. This role is perfect for someone with a background in hospitality, eager to maintain excellence and ensure every customer leaves happy. You'll enjoy a dynamic work atmosphere, where your leadership will directly impact the Lounge's success. With opportunities for personal development and a supportive team culture, this is a chance to thrive in a fast-growing business. If you have the drive to overcome challenges and a love for hospitality, this role is for you.

Benefits

Tips shared equally

Staff food on every shift

50% discount on food

28 days holiday

Christmas and Boxing Day off

Company pension scheme

Opportunities for personal development

Long service awards

Emotional and practical support

Competitions and incentives

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong communication skills for building rapport and trust.

Responsibilities

• Support management to ensure customer satisfaction and team performance.
• Lead the team to deliver excellent service and maintain high standards.

Skills

Hospitality Management

Communication Skills

Attention to Detail

Sales Building

Team Leadership

Job description

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About the Role

Lounges are special places, and what makes them so are the brilliant people who run them. As a Supervisor, you'll support the management team to maintain that brilliance by delivering 14 great shifts with your team, ensuring every customer leaves happy—thanks to your supervision. It's all about the bustle. You'll lead from the front, setting a high pace for your team to deliver on time, every time. You'll pay attention to detail, aim for excellence, and strive to make your Lounge the go-to spot for the local community. This role is demanding, but if you have what it takes, you'll thrive.

The Good Stuff

• Tips shared equally based on hours worked
• Staff food on every shift, regardless of hours
• 50% discount on food across all three brands from day one
• 28 days holiday (including Bank Holidays), pro rata
• Competitions and incentives, including trips with our suppliers
• Christmas and Boxing Day off
• The staff party - Loungefest
• Emotional and practical support via the Licensed Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Opportunities for personal development and career progression in a fast-growing business

What You'll Bring

• Experience as a Supervisor, Team Leader, or an experienced front-of-house team member ready to step into management, with a background in restaurants, bars, cafés, or coffee shops
• Experience working in a bar environment with serving freshly made food and drinks
• A natural talent and passion for hospitality
• Highly driven and persistent in overcoming challenges
• Good literacy skills and excellent attention to detail for reporting on KPIs
• Strong communication skills to build rapport and trust
• A self-motivated attitude, able to work at pace with limited supervision, even under pressure
• Knowledge of best practices in sales building, sales and labour forecasting, paperwork, reporting, recruitment, HR, and NPS

If you'd like to learn more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.