Front of House Supervisor - Liverpool

The Forward Trust; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

An innovative social enterprise is seeking a flexible and empathetic individual to join their team at an award-winning alcohol-free café in Liverpool. This role is perfect for someone passionate about supporting individuals in recovery and fostering a positive community environment. You will assist the General Manager in daily operations, event planning, and staff training, ensuring a welcoming atmosphere for all visitors. With a commitment to personal development, this position offers a unique opportunity to make a meaningful impact while enjoying flexible working arrangements and comprehensive benefits.

Benefits

Training and development opportunities

Flexible working

Wellbeing and financial schemes

Annual leave starting at 25 days

Contributory pension scheme

Death in service cover

Critical illness cover

Qualifications

• Experience in a supervisory role supporting front-of-house staff.
• Training staff in customer service and maintaining a positive environment.

Responsibilities

• Support the General Manager and assist in event planning and delivery.
• Contribute to the café’s daily operations, including kitchen and service duties.

Skills

Supervisory experience

Customer service training

Leadership skills

Event planning

Health and safety compliance

Job description

Overview: We are The Forward Trust (formerly RAPt and Blue Sky), a social enterprise with charitable status dedicated to empowering people to break the cycles of crime and addiction and move forward with their lives. For over 25 years, we have supported individuals in building positive, productive lives, regardless of their past. We believe that anyone is capable of lasting change.

Our services have helped thousands of people make positive changes, fostering a sense of community, family, and employment. What you will be doing: The Brink Liverpool is part of the Forward Trust, operating across the UK. It is a unique venue that serves a thriving recovery community and the general public, linking seamlessly with local partners and residents.

The Brink Café, established in 2011 in Liverpool’s city centre, is an award-winning alcohol-free café bar and the first of its kind in the UK. It offers healthy food, non-alcoholic drinks, and a discreet environment for individuals seeking help for addiction. Many staff members have personal experience of recovery.

The venue hosts entertainment, activities such as open mic nights, film screenings, holistic therapies, and social forums, serving a diverse community in the Liverpool City Region.

We seek a flexible, empathetic individual passionate about learning and supporting those in recovery. Experience with similar backgrounds or lived experience is highly valued. The role involves supporting the General Manager, assisting in event planning and delivery, and contributing to the café’s daily operations, including kitchen and service duties.

The position requires availability from Sunday to Saturday, including mornings, evenings, weekends, and occasional late sessions. The role may also involve attending events or providing catering services.

What we are looking for:

• Experience in a supervisory role, supporting and organizing front-of-house staff
• Training staff in customer service and maintaining a positive environment
• Respect for diversity and alignment with the organisation's values
• Leadership skills and the ability to support sales and event operations
• Support health and safety compliance and licensing laws

Desirable but not essential skills include leadership, event support, and venue management experience, as training will be provided.

What we offer:

• Training and development opportunities
• Flexible working
• Wellbeing and financial schemes including cashback, therapy allowance, season ticket, cycle to work, crisis loans, electric car scheme
• Annual leave starting at 25 days, increasing with service, plus bank holidays
• Contributory pension scheme with employer contributions
• Death in service and critical illness cover

Person specification:

Please refer to the detailed JD document provided. Note that we reserve the right to close the role early.