Coffee Shop Supervisor

The Hartley Arms; Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meal on duty

20% staff discount

Discounted Cookery School courses

Secure employment contract

Full training and development

Job summary

Honesty Group, a community-led food business operating coffee shops and pubs, seeks a full-time Coffee Shop Supervisor to lead the shift, set service tone, and support the Manager in achieving sales and standards. You’ll be hands-on, customer-facing and ensure smooth day-to-day shop operation.

You will open/close as keyholder, manage a team of Coffee Shop Assistants, handle orders and stock, and uphold food safety and presentation during busy periods.

Qualifications

• Previous supervisory experience in hospitality or retail.
• Confident leading a team and setting standards.
• Customer-focused, organised and reliable.
• Hands-on on the floor and able to adapt to busy periods.
• Willing to work weekends and flexible shifts.

Responsibilities

• Lead and support a team of Coffee Shop Assistants.
• Open and close the shop as a keyholder.
• Deliver excellent customer service and step in during busy periods.
• Support rotas and sales targets with the Manager.
• Manage stock, deliveries, displays and orders.
• Ensure food safety, hygiene and temperature checks are completed.
• Handle customer enquiries and orders (in person and phone).
• Keep the shop clean, welcoming and well presented.
• Complete end-of-day tasks: waste logs, cashing up, lock up.

Skills

Supervisory experience

Team leadership

Customer service

Flexible shifts

Staff training

Job description

Coffee Shop Supervisor – Honesty Group

About Us

Honesty Group is a people-first, community-led food business. We run coffee shops, pubs, farm shops and a production kitchen where all our food is made by hand using fresh, seasonal ingredients (where possible). We care about great coffee, honest food, and looking after our people.

The Role

We’re looking for an experienced full time Coffee Shop Supervisor to lead the team on shift, set the tone for great service, and support the Manager in hitting sales and service standards. You’ll be hands-on, customer-facing, and responsible for keeping the shop running smoothly day to day.

What You’ll Do

• Lead and support a team of Coffee Shop Assistants
• Open and close the shop as a keyholder
• Deliver excellent customer service and step in during busy periods
• Support rotas and sales targets with the Manager
• Manage stock, deliveries, displays and orders
• Ensure food safety, hygiene and temperature checks are completed
• Handle customer enquiries and orders (in person and phone)
• Keep the shop clean, welcoming and well presented
• Complete end-of-day tasks: waste logs, cashing up, lock up

What We’re Looking For

• Previous supervisory experience in hospitality or retail
• Confident leading a team and setting standards
• Customer-focused, organised and reliable
• Happy to be hands-on on the floor
• Flexible to work shifts, including some weekends

What You’ll Get

• Secure employment contract
• Full training and development
• Free meal on duty
• 20% staff discount
• Discounted Cookery School courses

Progression

Many of our Managers and Area Managers started as Coffee Shop Assistants and Supervisors. We love promoting from within.