Front of House Supervisor

Cairn Group; Harrogate; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Service Excellence Bonus

Wagestream real-time pay

Discounted stays at Cairn Group hotels

Wellness & spa discounts

Rise with Us development

Superstar Awards

Recommend a Friend bonus

24/7 Employee Support

Pension scheme

Year-Round incentives

Job summary

Cairn Group is seeking a Front of House supervisor to oversee guest experiences across our hotels. You will lead a team to deliver warm, efficient service, maintaining brand standards and a welcoming atmosphere for all guests.

Ideal candidates will have hotel Front of House experience, strong leadership and excellent communication skills, with the ability to handle routine and unexpected challenges while maintaining accuracy and timing.

Qualifications

• Previous hotel/Front of House experience required.
• Strong leadership skills to support and develop the team.
• Customer service focus to deliver memorable guest experiences.
• Clear, confident communication across formats.
• Adaptable and calm under pressure handling routine and unexpected tasks.
• High level of accuracy and time-management for self and others.

Responsibilities

• Supervise Front of House to deliver a memorable guest visit.
• Create a warm atmosphere ensuring guests feel at home.
• Support department manager to deliver high-quality customer services.
• Promote service excellence and help drive profit through quality operations.

Skills

Front of House experience

Leadership

Customer service

Communication

Calm under pressure

Attention to detail

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

You’ll deliver this through supervising all aspects of Front of House, creating a unique and special visit for our guests.

You’ll also create the warm atmosphere that makes our guests feel at home in any location, ensuring they have an enjoyable and successful stay.

You'll support the department manager in coordinating the effective delivery of high-quality customer services and ensure that all brand standards are met.

You’ll take every opportunity to promote service excellence and help drive profit through a focus on operational quality.

About You:

• Previous relevant hotel experience with a flexible, hands-on approach.
• Excellent leadership skills with the ability to develop and support your team.
• Strong interpersonal and customer relation skills to deliver a seamless and memorable guest experience.
• Clear and confident communication across a variety of formats.
• Adaptable and calm under pressure, with the ability to tackle both routine and unexpected challenges.
• A high level of accuracy and attention to detail – skilled in managing your own time and that of others effectively.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

#INDLP