Assistant Front Office Manager

Cairn Group; Greater London; On-site; GBP 26,000 - 40,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group is seeking an Assistant Front Office Manager to lead the reception team and set the tone for a welcoming guest experience from arrival.

Work closely with the Front Office Manager to run day-to-day operations, coach staff, and drive service excellence, while protecting brand standards and delivering memorable stays.

Qualifications

• Led a hospitality/front-of-house team.
• Delivered guest-focused service and experiences.
• Mentored team, set performance goals, and provided feedback.
• Communicated goals and updates clearly; resolved guest and team issues.
• Maintained task timing and rota accuracy; stayed organized under pressure.

Responsibilities

• Oversee the day-to-day operations of the reception team.
• Collaborate with the Front Office Manager to ensure smooth service delivery.
• Coach and manage performance; set departmental goals and monitor progress.
• Ensure consistent, professional guest interactions across all touchpoints.

Skills

Experienced Leader

Guest-Focused

People Developer

Strong Communicator

Detail-Oriented

Adaptable and Calm

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

As Assistant Front Office Manager, you’ll be the welcoming face of the hotel, setting the tone for a memorable and positive guest experience from the moment they arrive.

Working closely with the Front Office Manager, you’ll take responsibility for the day-to-day operations of the reception team, always ensuring the smooth and professional delivery of service.

From team coaching and performance management to setting departmental goals and delivering excellent guest interactions, you’ll lead by example and be a source of motivation and support for your team.

About You:

• Experienced Leader – You’ve successfully led a team in a hospitality or front-of-house environment.
• Guest-Focused – You go above and beyond to ensure each guest feels welcome and valued.
• People Developer – You’re confident mentoring your team, setting performance goals, and giving regular feedback.
• Strong Communicator – You share goals and updates clearly, and handle guest and team issues calmly and professionally.
• Detail-Oriented – You keep on top of tasks, timings, and team rotas with precision and accuracy.
• Adaptable and Calm – Whether it’s a last-minute room change or a full lobby, you remain composed and proactive under pressure.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

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