Receptionist

Cairn Group; Slough; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Service Excellence Bonus

Wagestream Access

Discounted Stays

50% Food & Drinks Discount

Spa Discounts

Rise Development

Job summary

Cairn Group in Slough is seeking a welcoming Receptionist to be the first smiling face guests meet and to keep front desk operations running smoothly from check-in to check-out.

You'll handle reservations, answer calls, prepare invoices, and complete end-of-day banking, while delivering local insights and a friction-free guest experience. A friendly, professional presentation and strong teamwork are essential to thrive here.

Qualifications

• Hospitality-focused with a welcoming attitude.
• Experience handling front desk tasks and guest inquiries.
• Experience taking reservations, answering calls, and handling invoices.

Responsibilities

• Take reservations and answer calls.
• Prepare invoices and complete end-of-day banking.
• Handle guest queries and provide local insights.
• Support front desk team and ensure smooth shifts.

Skills

Hospitality mindset

Customer service

Teamwork

Calm under pressure

Professional presentation

Proactive & organised

Flexible shifts

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave.

From taking reservations and answering phone calls to preparing invoices and completing end-of-day banking, you’ll keep things running smoothly at the front desk.

You’ll handle guest queries with care, offer helpful local insights, and anticipate needs—ensuring a friction-free experience from check-in to check-out.

Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.

About You:

• A Hospitality Hero – With a bubbly personality, you’re the first impression and lasting memory of a guest’s stay.
• A Service Superstar – You listen, respond, and go above and beyond to help guests feel comfortable and valued.
• A Team Player – You work closely with colleagues to keep shifts smooth and communication clear.
• Cool Under Pressure – You stay composed and capable when things get busy.
• A Polished Professional – You take pride in your personal presentation and professional approach.
• Proactive & Organised – You manage your time well and complete front desk tasks with focus and accuracy.
• Flexible & Reliable – You’re able to work shifts across 5 days from 7, including weekends, to meet business needs.

About You:

You will thrive at Cairn Group because you are:

• A Hospitality Hero – With a warm and welcoming personality, you create memorable experiences, showing respect for every guest and team member,
• A Service Superstar – Your creativity and ‘can-do’ attitude and anticipation of guests’ needs, ensures every experience is best-in-class,
• Cool Under Pressure – Even during the busiest shifts, you stay calm, collected, and in control, delivering service with excellence,
• Polished Professional – You present yourself with confidence and professionalism,
• Proactive & Organised – You adapt to challenges with flexibility and efficiency, always striving for continuous improvement,
• A Team Player – You display integrity with each decision and whether leading or supporting, you inspire those around you and contribute to a positive, sustainable team culture.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,

• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.