Front of House Manager

Cairn Group; Hounslow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Service Excellence Bonus

Wagestream real-time pay

Discounted stays across venues

50% off food and drinks

Spa discounts

Retail, Cinema & Fun discounts

Rise with Us development programs

Superstar Awards

Recommend a Friend

24/7 Employee Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group is seeking a Front of House leader to deliver memorable guest experiences across reception, guest relations and concierge services. You will lead and mentor the team, manage staffing, and ensure smooth delivery of service at our hotels.

You will monitor guest satisfaction, drive improvements, and contribute to HR activities as needed. A calm, flexible approach and strong attention to detail will help you thrive in this busy hospitality environment.

Qualifications

• Excellent leadership experience developing and guiding a team.
• Strong interpersonal and customer relation skills for seamless guest experiences.
• Clear communication across multiple channels to manage guest interactions.

Responsibilities

• Deliver memorable Front of House experiences by leading reception, guest relations and concierge functions.
• Mentor and manage staffing levels, rota planning and task delegation to optimise service.
• Review guest satisfaction and support HR activities to drive continuous improvement.

Skills

Leadership

Interpersonal skills

Communication skills

Attention to detail

Time management

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests.

You’ll be the warm and welcoming face that sets the tone for each stay, while leading and mentoring your team to ensure every detail runs smoothly delivering service excellence across reception, guest relations, and concierge functions.

You’ll manage staffing levels, rota planning and task delegation, and set performance and development goals to help your team shine. You’ll also take a hands-on role in improving service, reviewing guest satisfaction, and managing key HR activities where needed.

About You:

• Excellent leadership skills with experience of developing and leading a team.
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
• Strong communication skills through a variety of means.
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
• High attention to detail and accuracy – great at managing one’s own time and the time of the team.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,

• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

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