Front of House Supervisor

Fisher Asset Management, LLC; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in Greater London seeks an Institutional Client Operations Specialist. You'll manage large cash flows, ensure client satisfaction, and onboard new accounts. Ideal candidates possess a Bachelor’s degree and have 2-3 years of experience in financial services. Additional qualifications include familiarity with financial markets and strong project management skills. This position offers a vibrant work environment with excellent benefits including health coverage, generous leave, and retirement contributions.

Benefits

100% paid premiums for medical and dental plans

28 days annual leave

Gym subsidy up to £50 per month

Employee Assistance Program

Qualifications

• 2-3 years professional experience in the financial services industry.
• Familiarity with securities, financial markets, and institutional account types.
• Detail-oriented and motivated.

Responsibilities

• Be a point of contact for Institutional client requests.
• Manage large cash flows and coordinate complex reporting.
• Onboard new accounts and manage fund vehicles.

Skills

Project management

Customer/client service

Understanding of financial markets

Education

Bachelor's degree or equivalent

Job description

Overview

We are looking for someone who can build long-term internal and client‑related projects. Within the first year, you will be adding value to our team by serving as a subject‑matter expert surrounding Institutional asset management, client onboarding, regulatory complexities, and internal process improvements. The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including governments, pension funds, foundations and endowments, insurance and financial institutions, and healthcare organizations. As an Institutional Client Operations Specialist, you will have the opportunity to challenge yourself and grow by interacting with members of Senior Management, Research, Investment Ops, Finance and Legal, all while developing expertise surrounding Institutional asset management. You will learn the nuances of regulatory regimes in over 20 countries and develop the ability to converse intelligently with legal counsel and compliance officials both internally and externally.

We can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long‑term goals, we offer an array of…

Responsibilities

• Be a point of contact for our Institutional client requests, ensuring our clients receive the best service possible
• Manage large cash flows
• Coordinate complex reporting requirements for our clients
• Onboard new accounts using the appropriate processes and procedures
• Manage the maintenance of Institutional fund vehicles by coordinating with custodians, internal teams and global regulatory bodies
• Create, develop, document and implement workflows and process improvements to serve the needs of our international institutional investors
• Understand and document the nonstandard operational issues typical of accounts trading in international markets, directed brokerage

Qualifications

• Bachelor's degree or equivalent combination of education/experience
• 2-3 years professional experience in the financial services industry
• Familiar with securities, financial markets and institutional account types
• Experience with customer/client service
• Project management experience, ability to adjust workload based on priority, and passion with process improvements
• Professional, responsible, accountable, detail‑oriented and motivated

Benefits

• 100% paid premiums for our top‑tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks' top‑up to full base pay for eligible employees
• Fertility, hormonal health and family‑forming benefit of $10,000
• A retirement pension plan featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events
• This is an in‑office role. Based on your role, tenure and performance eligibility you may have the opportunity to participate in a hybrid work‑from‑home program.
• Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency
• FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER