Front of House Hero — Tips + Employee Discount

The Red Lion; Waterlooville; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Red Lion in Waterlooville seeks a Front of House team member to deliver outstanding customer service and ensure a welcoming, hospitable experience for all guests.

Role involves taking orders, handling payments with a POS system, and collaborating with staff to maintain smooth service in a busy independent venue. Weekend availability is preferred and flexibility with hours is expected.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Friendly and approachable demeanor with a customer-centric mindset.

Responsibilities

• Greet customers and offer a hospitable experience for the entirety of their stay.
• Process customer transactions accurately and efficiently using the point-of-sale system.
• Take food and drink orders confidently.
• Handle customer complaints or concerns in a professional and courteous manner.
• Collaborate with other team members to ensure smooth service.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Multitasking

Customer-centric

Job description

The Red Lion in Waterlooville seeks a Front of House team member to deliver outstanding customer service and ensure a welcoming, hospitable experience for all guests.

Role involves taking orders, handling payments with a POS system, and collaborating with staff to maintain smooth service in a busy independent venue. Weekend availability is preferred and flexibility with hours is expected.