Front of House Specialist - Guest Experience & Ops

Pareto Facilities Management Ltd; Hemel Hempstead; On-site; GBP 22,000 - 26,000; Full time

Job summary

Pareto FM is seeking a Front of House Team Member to welcome visitors and support day-to-day operations at a client site in Hemel Hempstead. You’ll manage reception, handle calls, and coordinate basic admin tasks with a professional, approachable manner.

Join a busy, customer-focused team and contribute to a smooth workplace experience, events support, and compliant site operations. This role suits a proactive communicator who enjoys teamwork and delivering excellent service.

Qualifications

• Strong customer service and communication skills.
• Professional and approachable demeanor in a front-facing role.
• Basic IT skills including email and MS 365.

Responsibilities

• Act as first point of contact for visitors and contractors.
• Manage reception and sign-in procedures.
• Handle calls, emails and general enquiries efficiently.
• Coordinate meeting room bookings and access passes.
• Support workplace events and ad-hoc admin tasks.

Skills

Customer service

Communication

Reception

IT basics

Tools

Microsoft 365

Job description

Pareto FM is seeking a Front of House Team Member to welcome visitors and support day-to-day operations at a client site in Hemel Hempstead. You’ll manage reception, handle calls, and coordinate basic admin tasks with a professional, approachable manner.

Join a busy, customer-focused team and contribute to a smooth workplace experience, events support, and compliant site operations. This role suits a proactive communicator who enjoys teamwork and delivering excellent service.