Receptionist

Pareto Facilities Management Ltd; Hemel Hempstead; On-site; GBP 22,000 - 26,000; Full time

Job summary

Pareto FM is seeking a Front of House Team Member to welcome visitors and support day-to-day operations at a client site in Hemel Hempstead. You’ll manage reception, handle calls, and coordinate basic admin tasks with a professional, approachable manner.

Join a busy, customer-focused team and contribute to a smooth workplace experience, events support, and compliant site operations. This role suits a proactive communicator who enjoys teamwork and delivering excellent service.

Qualifications

• Strong customer service and communication skills.
• Professional and approachable demeanor in a front-facing role.
• Basic IT skills including email and MS 365.

Responsibilities

• Act as first point of contact for visitors and contractors.
• Manage reception and sign-in procedures.
• Handle calls, emails and general enquiries efficiently.
• Coordinate meeting room bookings and access passes.
• Support workplace events and ad-hoc admin tasks.

Skills

Customer service

Communication

Reception

IT basics

Tools

Microsoft 365

Job description

Front of House Team Member

Client Site Location

Pareto FM

Full-Time

Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites.

This is a key front-facing role where you’ll help create a welcoming and professional environment for visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace.

If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.

The Role

As a Front of House Team Member, you’ll act as the face of the workplace — managing reception services, supporting workplace operations, and ensuring every visitor receives a positive experience.

This is a varied role combining customer service, administration, coordination, and operational support, ideal for someone who enjoys multitasking and working within a professional team environment.

What You’ll Be Doing

Front of House & Reception

• Acting as the first point of contact for tenants, visitors, and contractors
• Delivering a professional and welcoming experience at all times
• Managing visitor sign-in procedures and issuing passes where required
• Handling incoming calls, emails, and general enquiries efficiently
• Responding to workplace requests, queries, and issues in a timely manner
• Managing internal systems including meeting room bookings and access passes
• Supporting with workplace events and evening setup when required

Administration & Workplace Support

• Carrying out general administrative duties and maintaining accurate records
• Logging incidents and maintaining site documentation
• Supporting facilities administration, reports, and compliance paperwork
• Assisting the Workplace Manager with ad-hoc operational support
• Participating in an on-call rota if required

What We’re Looking For

Essential

• Strong customer service and communication skills
• Calm, professional, and proactive approach in customer-facing environments
• Good organisational skills and attention to detail
• Basic IT skills including email and Microsoft 365
• Flexible approach with willingness to support workplace events where needed

Desirable

• Previous experience within front of house, reception, facilities, or security roles
• Knowledge of Health & Safety or building security procedures
• Experience working within a 5-star customer service environment

About You

• Professional, friendly, and well-presented
• Reliable, trustworthy, and security-conscious
• Confident communicator with a positive attitude
• Solutions-focused with strong attention to detail
• Comfortable working independently and as part of a wider team

Why Join Pareto FM?

• Opportunity to work within a professional and supportive environment
• Varied role with exposure to workplace operations and events
• Strong team culture and ongoing support
• Opportunity to develop within a growing FM business