Front Desk & Admin Specialist – Guest Services

ESS – Defence, Energy and Government Services; Kirkwall; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development programmes

Digital GP and wider healthcare

Job summary

Compass Group UK&I is seeking a professional receptionist for our Finstown site to provide front-of-house support and accommodation administration. You will be the first point of contact for visitors and residents, delivering excellent service and ensuring smooth reception operations.

The role focuses on managing visitor interactions, updating the accommodation booking system, and supporting site administration with a proactive, friendly approach.

Qualifications

• Previous experience in a receptionist/front desk/administrative role.
• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office including Word and Excel.

Responsibilities

• Manage reception activities, including answering calls, greeting visitors, and issuing access passes.
• Maintain and update the accommodation booking system accurately.
• Provide administrative support, including filing, record keeping, photocopying, and data management.
• Liaise with housekeeping and site teams to ensure effective communication and service delivery.
• Support the Site Administrator with administrative duties as required.
• Ensure compliance with company policies, Health & Safety procedures, and site regulations.
• Deliver a professional, friendly, and efficient customer experience at all times.

Skills

Reception experience

Excellent communication

Multitasking

Customer service

Organisational skills

Education

NVQ Level 2 in Business Administration

Tools

Microsoft Office (Word & Excel)

Job description

Compass Group UK&I is seeking a professional receptionist for our Finstown site to provide front-of-house support and accommodation administration. You will be the first point of contact for visitors and residents, delivering excellent service and ensuring smooth reception operations.

The role focuses on managing visitor interactions, updating the accommodation booking system, and supporting site administration with a proactive, friendly approach.