Front-of-House Security & Guest Experience Pro

Mitie Group plc.; Harry Stoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Comprehensive training and development

Career progression within a leading FM

Employee assistance programme

Pension scheme

Employee benefits and discountPlatform

Recognition and reward programmes

Health and wellbeing support

Uniform and equipment provided

Job summary

Mitie Group plc. in Bristol is seeking a professional Security Officer / Front of House Ambassador to deliver customer-focused security and welcoming service across the site.

You will patrol, monitor CCTV and access control, respond to incidents, assist visitors, and uphold health and safety while maintaining a professional appearance. This role requires a valid SIA licence and strong communication skills.

Qualifications

• Valid SIA licence (Door Supervisor or Security Guarding).
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Calm and professional under pressure with good observation and decision-making.
• Flexible, reliable and able to work independently or as part of a team.
• Basic IT literacy including report writing and emails.

Responsibilities

• Conduct internal and external patrols of the premises in line with assignment instructions.
• Maintain a visible security presence to deter issues and ensure safety.
• Monitor CCTV, alarm systems, access control systems and other security tech.
• Respond promptly to incidents, emergencies, and security concerns.
• Record, investigate, and report incidents through company systems.
• Support emergency procedures including evacuation and business continuity.
• Liaise with emergency services when required.
• Ensure compliance with site procedures and client requirements.
• Provide a warm, professional front of house experience and assist visitors.

Skills

SIA Licence

Customer Service

Communication Skills

Observation & Decision Making

Teamwork & Flexibility

IT literacy

Tools

CCTV Systems

Access Control

Incident Reporting Software

Job description

Mitie Group plc. in Bristol is seeking a professional Security Officer / Front of House Ambassador to deliver customer-focused security and welcoming service across the site.

You will patrol, monitor CCTV and access control, respond to incidents, assist visitors, and uphold health and safety while maintaining a professional appearance. This role requires a valid SIA licence and strong communication skills.