Front of House & Revenue Manager

Crafted; United Kingdom; Remote; GBP 42,000 - 65,000; Full time

Job summary

Crafted is seeking an exceptional Assistant FOH Manager to join our team and drive revenue strategies across front-of-house operations, while leading reception and housekeeping teams to deliver outstanding guest experiences.

You will influence pricing, oversee MEWS, SiteMinder, and other booking platforms, and collaborate with Sales and Marketing to maximise occupancy and guest satisfaction. This role requires strong leadership and a passion for hospitality.

Qualifications

• Extensive experience in front-of-house management in the hospitality industry.
• Proven track record in revenue management.
• Confident using MEWS, SiteMinder, and other booking platforms.
• Strong leadership and team management skills.
• Exceptional hospitality skills, with ability to handle high-pressure situations.
• Outstanding attention to detail and commitment to delivering a flawless guest experience.
• Excellent organizational skills and ability to manage multiple tasks.
• Experience in training and developing staff to enhance service delivery.

Responsibilities

• Assist revenue strategies for the front of house, including room rates, occupancy, and pricing strategies across direct bookings, OTAs and group enquiries.
• Work closely with FOH Manager, Sales and Marketing to implement pricing adjustments and maximise revenue.
• Lead, motivate, and manage the reception and housekeeping teams, supervising daily front desk operations.
• Ensure guests receive outstanding hospitality by anticipating needs and providing personalised service.
• Oversee cleanliness and organisation of guest areas meeting high presentation standards.
• Develop and implement training programs to improve team skills and hospitality standards.

Skills

Front-of-house management

Revenue management

MEWS

SiteMinder

Leadership

Hospitality excellence

Attention to detail

Staff training

Communication

Commercial awareness

Tools

MEWS

SiteMinder

Job description

Crafted is seeking an exceptional Assistant FOH Manager to join our team and drive revenue strategies across front-of-house operations, while leading reception and housekeeping teams to deliver outstanding guest experiences.

You will influence pricing, oversee MEWS, SiteMinder, and other booking platforms, and collaborate with Sales and Marketing to maximise occupancy and guest satisfaction. This role requires strong leadership and a passion for hospitality.