Front of House & Resident Experience Host

Scotsman Hospitality; St Andrews; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wagestream

Scotsman Perks Benefits Portal

Refer a Friend Scheme

Scotsman Steps Programme for career so

Descripción de la vacante

Space Student Accommodation in St Andrews is seeking a Front of House Team Member. You will be the first point of contact for residents, contractors, and visitors, ensuring a professional, welcoming environment while handling parcels, viewings, and admin tasks.

You will assist during emergencies to safeguard residents’ safety and well-being, behaving with customer service excellence at all times. The role requires attention to detail, calmness under pressure, and strong teamwork across

Formación

• Experience in a customer-facing role in student accommodation, property management, or premium hospitality.
• Exceptional verbal and written communication skills with diverse audiences.
• Strong customer-focused mindset and dedication to service excellence.
• Calm under pressure, capable of swift emergency response and safety prioritisation.
• Excellent organisational skills for logging parcels, visitor logs and admin duties.
• Ability to collaborate across departments to maintain efficient operations.
• Proactive in addressing issues and finding efficient solutions for residents.

Responsabilidades

• First Point of Contact: serve as the initial contact for residents, contractors, and visitors with high-calibre service.
• Resident Support: respond to inquiries and ensure a seamless resident experience.
• Parcel Management: oversee receipt and logging of parcels and their collection.
• Visitor and Contractor Management: ensure sign-in and secure access system.
• Emergency Response: act swiftly in emergencies and follow safety protocols.
• Enquiry Management Support: assist Senior Sales Manager with enquiries and follow-ups.
• Property Viewings: conduct viewings for prospective residents.
• Event Support: help plan and run resident experience events.
• Arrears Management Support: assist with payment deadlines and follow-ups.
• Property Maintenance and Hygiene: support cleanliness and presentation of spaces.

Conocimientos

Customer-facing experience

Communication skills

Customer focus

Crisis management

Organisational skills

Team collaboration

Proactive problem solving

Descripción del empleo

Space Student Accommodation in St Andrews is seeking a Front of House Team Member. You will be the first point of contact for residents, contractors, and visitors, ensuring a professional, welcoming environment while handling parcels, viewings, and admin tasks.

You will assist during emergencies to safeguard residents’ safety and well-being, behaving with customer service excellence at all times. The role requires attention to detail, calmness under pressure, and strong teamwork across