Front of House Receptionist

PROception; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen in der zentralen Londoner Fitzrovia sucht eine erfahrene Fachkraft für den Empfang, die ein warmes und freundliches Willkommen bietet. In dieser Vollzeitstelle sind Sie für die Bereitstellung eines hervorragenden Kundenservices verantwortlich, indem Sie Kunden und Besucher professionell begrüßen und deren Anforderungen antizipieren. Sie werden auch administrative Unterstützung leisten und sicherstellen, dass der Empfangsbereich stets sauber und einladend ist. Diese Rolle bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und Ihre Fähigkeiten im Kundenservice weiterzuentwickeln.

Benefits

Mitarbeiterrabatte

Wäsche-Service für Uniformen

Fahrrad-Leasing-Programm

Soziale Veranstaltungen

Pensionsplan

Mitarbeiter-Hilfsprogramm für psychische Gesundheit

Anerkennungsprogramme

Qualifications

• Mindestens 5 Jahre nachweisbare Berufserfahrung.
• Erfahrung in kundenorientierten Rollen, vorzugsweise im Gastgewerbe oder in der Sicherheit.

Responsibilities

• Begrüßen von Kunden, Gästen und Besuchern mit einem professionellen ersten Eindruck.
• Verwaltung von Schlüsselübergaben und Unterstützung bei Helpdesk-Anfragen.

Skills

Kundenservice

Interpersonal Skills

Computer Literacy

Helpdesk Experience

Communication Skills

Education

SIA License

First Aid Certification

Job description

Job Purpose

We are seeking an experienced individual with extensive knowledge in customer service to provide a warm and friendly welcome at the Front of House Reception within a Central London Fitzrovia location. The role involves delivering the highest level of client care and personal service to all associates, including visitors, occupiers, and internal staff.

This full-time position operates on a Monday to Friday schedule from 08:00 to 18:00, working on a single-site basis. The pay rate is £14.87 per hour (excluding lunch breaks), with 28 days of annual leave inclusive of bank holidays.

At PROception, we pride ourselves on offering an exemplary welcome to our clients, integrating reception, concierge, and security services.

Key Responsibilities

1. Provide a professional first impression that exceeds client and visitor expectations.
2. Be a visible, proactive, customer-focused professional by greeting clients, guests, and visitors.
3. Anticipate and respond to client requirements professionally, maintaining consistent high standards of service.
4. Support customer events and promotions organized by the client for occupiers.
5. Issue visitor passes following established sign-in and sign-out policies.
6. Assist with helpdesk enquiries for the building and neighboring site, responding within specified timeframes.
7. Liaise with colleagues, service providers, and occupiers to resolve helpdesk issues promptly.
8. Respond to all emails promptly and professionally.
9. Open and close the site as the keyholder at 08:00 and 18:00 daily.
10. Maintain the reception area in a clean, tidy, and presentable condition.
11. Handle incoming calls and enquiries efficiently and sincerely.
12. Monitor and log the issuing of keys, reconciling records as needed.
13. Manage essential items in reception, ordering supplies as necessary.
14. Act as the first point of contact for building matters on-site.
15. Oversee fire and evacuation procedures according to building protocols.
16. Represent the client professionally, enhancing the visitor and member experience.
17. Provide administrative support to Building Management as required.

Person Specification

1. Professional, driven, flexible, enthusiastic, proactive, and a self-motivated team player.
2. Self-disciplined with the ability to work independently and use initiative.
3. Computer literate with excellent email etiquette.
4. Previous helpdesk experience is preferred.
5. Passion for high standards in customer service delivery.
6. Experience in hospitality, security, or customer-facing roles.
7. Excellent interpersonal skills and ability to interact at all levels.
8. Well-presented in line with company and client standards.
9. Committed to enhancing client and visitor experiences.
10. Clear, concise, confident communication skills with attention to detail.
11. Maintain confidentiality at all times.
12. SIA license and First Aid certification are preferred.
13. Minimum of 5 years of verifiable work history.

What We Offer

1. Competitive salary within the corporate sector.
2. CPD, bespoke training, learning, and development opportunities.
3. Licence upskilling where applicable.
4. Perk Box employee discount scheme.
5. Laundry service for bespoke uniforms.
6. Cycle to Work scheme.
7. Social events and activities.
8. Pension scheme.
9. Employee mental health assistance helpline.
10. Recognition schemes, including Employee of the Month.
11. Employee HSF scheme.