Front of House Receptionist

CIS Security Ltd; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health care plan (HSF)

Perk Box (HSF)

Cycle to work scheme

Tailored Site Uniform

First class training

Career development opportunities

Long service awards

Job summary

CIS Security Ltd in Birmingham is seeking a polished Receptionist to join a prestigious, recently refurbished office destination. You will be the first point of contact for occupiers and visitors, delivering a seamless 5-star front of house experience in a vibrant, professional environment.

Experience in high-end corporate reception or luxury hospitality is preferred. You will meet and greet clients, provide VIP treatment, manage bookings and concierge services, and help ensure every guest feels

Qualifications

• Experience in high end corporate reception, 5 star hotel or 1st class cabin crew preferred.
• Meeting and greeting clients with a warm 5-star welcome.
• Ensure guests receive VIP treatment.
• Provide front of house services and bookings.
• Maintain a professional, approachable demeanor at all times.

Responsibilities

• Meet and greet clients in reception and provide a warm welcome.
• Manage bookings, concierge services and visitor arrangements.
• Escort visitors around the building and inform them of facilities.
• Communicate professionally with residents and guests as a representative of the company.
• Maintain cleanliness and organisation of the reception area and desk.
• Coordinate with facilities and security for smooth operations.
• Deliver a consistently high standard of customer service.

Skills

Customer service

Front of house

Job description

Do you have exceptional customer service skills and a passion for delivering a first-class front of house experience? We are seeking professional and personable Receptionist to join a prestigious, recently refurbished office destination in the heart of Birmingham. This landmark workplace has undergone a significant transformation, creating modern, light-filled spaces with expansive floorplates and impressive city views. As the first point of contact for occupiers and visitors, you'll play a key role in delivering a seamless 5-star experience within a vibrant and professional environment.,

• Experience in high end corporate reception, 5 star hotel or 1st class cabin crew would be preferred
• Meeting and greeting clients in reception. Providing a warm 5-star greeting Ensuring clients receive VIP treatment
• Front of House staff needed to be the part of the team that is the face of the companies we represent
• To ensure guests and visitors are given an excellent standard of greeting and care whilst in the building.
• To ensure that all business needs are met, and that the company's reputation is enhanced through the provision of exemplary reception, bookings and concierge services.
• To be articulate and well informed and to ensure that clients and visitors' needs pre-empted, met and exceeded., To portray a friendly, professional and courteous demeanour always, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is provided at all times, personally taking responsibility for their requests to ensure that they are completed, if not exceeding, their expectations.
• To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location.
• Actively welcome, announce and escort visitors through the building offering refreshments and informing of building facilities such as washrooms, concierge and deli locations.
• To communicate professionally and as a representative to residents within the building providing a 5-star service standard.
• Making every Guest /Visitor feel special - building a rapport with them quickly.
• Being an ambassador for CIS.
• To ensure great teamwork at all times both within and outside the department, always demonstrating a "can do" approach and solutions.
• To receive meeting room bookings via email or telephone with attention to detail, clarifying all requests, double checking all information and communicating effectively to all relevant departments.
• To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation.
• To efficiently report any maintenance, IT or Health & Safety concerns to the relevant departments.
• To be the main point of contact within the building to all residents, catering to all requests and queries in an appropriate and timely manner.
• To maintain and actively utilise a portfolio of information to assist with client queries, such as transport, restaurants and shops.
• To assist in any other reasonable duties as required, requested by the site manager or account manager.Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.