Front of House Pro - Guest Experience & Bar Service

The Wave Group; West of England; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

30 days paid holiday

Staff surf sessions

Employee discounts

Job summary

The Wave is a place where people and nature come together, delivering an amazing customer experience in the clubhouse, café and bar. As a Front of House Team Member you will report to the F&B Manager and help ensure visitors are welcomed, engaged and leave with a memorable experience.

You are friendly and proactive, with strong customer service and teamwork skills. Level 1 Food Safety is preferred, and Challenge 25 awareness may be required.

Qualifications

• Level 1 Food Safety required (Level 2 desirable).
• Understanding of Challenge 25 and responsible alcohol sales (where applicable)

Responsibilities

• Providing a warm, welcoming atmosphere for all visitors
• Taking food and drink orders using the till system
• Preparing and serving food and drinks to spec
• Following food safety, allergen and COSHH procedures
• Supporting cleaning, stock control and daily checklists

Skills

Strong customer service skills

Excellent communication and teamwork

A positive, can-do attitude

Education

Level 1 Food Safety

Level 2 desirable

Job description

The Wave is a place where people and nature come together, delivering an amazing customer experience in the clubhouse, café and bar. As a Front of House Team Member you will report to the F&B Manager and help ensure visitors are welcomed, engaged and leave with a memorable experience.

You are friendly and proactive, with strong customer service and teamwork skills. Level 1 Food Safety is preferred, and Challenge 25 awareness may be required.