Mobile Customer Liaison Representative

Mitie Cleaning & Hygiene Services; Greater Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Uniform provided

SIA Licence funded

Comprehensive training programme

First Aid and Fire Marshal training

Cycle to Work scheme

MiDeals discounts

Career progression

Job summary

Mitie is seeking a Front of House / Workplace Services professional to manage visitor arrivals, registrations and inductions across Preston and Manchester sites. The role supports desk bookings, room setups and general workplace services in a busy facilities environment.

You will coordinate hospitality, IT and admin tasks, ensuring smooth daily operations and high standards of customer service. A proactive, flexible approach is essential for this on-site role.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• Good organisational and time management abilities.
• Ability to prioritise tasks and manage multiple responsibilities.
• Strong IT skills with Microsoft Office applications.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver a professional meet-and-greet service for visitors, customers and colleagues.
• Manage visitor registration and booking processes.
• Conduct site inductions for visitors and contractors.
• Provide guidance to visitors on facilities and services.
• Act as the primary contact for enquiries relating to desks, meeting rooms and workplace services.

Skills

Customer service

Communication

Organisational skills

Multitasking

MS Office

Teamwork

Flexibility

Professionalism

Job description

40 hours per week

• Monday to Thursday: 08:00 - 16:30
• Friday: 08:00 - 14:00

Better places, thriving communities.

Working Hours

40 hours per week

Preston Sites (Channel Way & The Strand)

• Monday to Thursday: 08:00 - 16:30
• Friday: 08:00 - 14:00

Manchester

Rotating Shift Pattern

Week 1

• Monday to Thursday: 07:00 - 16:00
• Friday: 07:00 - 13:30

Week 2

• Monday to Thursday: 10:00 - 19:00
• Friday: 07:30 - 14:00

Shift patterns are subject to business requirements.

Security Requirements

Due to the nature of our client sites:

• Applicants must be a UK national.
• Applicants must hold a valid UK passport.
• Successful candidates must be able to obtain and maintain Security Check (SC) Clearance.

Key Responsibilities

Front of House & Customer Service

• Deliver a professional meet-and-greet service for visitors, customers, and colleagues.
• Manage visitor registration and booking processes.
• Conduct site inductions for visitors and contractors.
• Provide guidance to visitors on building facilities and services.
• Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.

Workplace & Booking Management

• Manage desk and meeting room bookings.
• Monitor availability and resolve booking conflicts.
• Respond to booking enquiries and shared mailbox requests.
• Send booking confirmations and attendee communications.
• Monitor and manage booking no-shows.
• Coordinate hospitality requirements and room setups.

Facilities & Workplace Support

• Conduct regular inspections of offices, meeting rooms, desks, printers, and communal areas.
• Maintain workplace standards, signage, and presentation throughout the building..
• Support kitchen and refreshment areas, including coffee machine maintenance and dishwasher management.
• Organise incoming deliveries and post collections.
• Reconfigure furniture and meeting spaces to support operational requirements.

Technology & Administration

• Assist with meeting room AV setup and basic troubleshooting.
• Escalate IT issues to the appropriate support teams.
• Complete administrative tasks including scanning, document management, and record maintenance.
• Maintain accurate workplace and visitor documentation.

Safety, Security & Compliance

• Report and escape maintenance, security, AV, and IT issues.
• Support security audits and workplace compliance activities.
• Issue visitor and contractor passes in line with site procedures.
• Escort visitors when required.
• Complete end-of-day handover processes with Security teams.

About You

The successful candidate will have:

Essential Skills & Experience

• Excellent customer service and interpersonal skills.
• Strong communication skills, both written and verbal.
• Good organisational and time management abilities.
• Ability to prioritise tasks and manage multiple responsibilities.
• Strong IT skills and confidence using Microsoft Office applications.
• Ability to work independently and as part of a team.
• A flexible and proactive approach to work.
• Professional, well-presented, and approachable manner.

Desirable Skills & Experience

• Previous experience within a Front of House, Reception, Hospitality, Customer Service, or Workplace Services environment.
• Experience using desk or room booking systems.
• Knowledge of Microsoft Teams
• Understanding of workplace health and safety practices.
• Experience in administrative support functions.
• SIA Licence (although training and funding can be provided).

Benefits

• Full Front of House uniform provided
• SIA Licence funded (if not currently held)
• Comprehensive training programme
• First Aid and Fire Marshal training
• Cycle to Work scheme
• Access to thousands of retail, supermarket, travel and entertainment discounts
• Apprenticeship opportunities
• Career progression within Mitie
• Mitie Reward Scheme
• Virtual GP service
• Share incentive scheme
• Private medical options
• Free onsite parking at Preston locations
• Complimentary tea and coffee

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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