Facilities Lead

DWF; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

DWF is seeking a seasoned Workplace Services leader in Manchester to own and optimize all facilities operations across multiple sites. You will lead a team of 11, manage budgets, and drive service excellence while aligning with broader workplace strategy and sustainability goals.

In this role you will collaborate with senior stakeholders, shape space planning, ensure health and safety compliance, and continuously improve the employee and client experience in a high-profile environment.

Qualifications

• Essential: Professional FM qualification (IWFM Level 6/MIWFM/CIWFM).
• Essential: Leadership experience in facilities or workplace management (multi-site preferred).
• Essential: Strong knowledge of health & safety, compliance, and building regulations.
• Essential: Experience managing budgets, cost control, and financial reporting.
• Essential: Proven ability to lead and develop high-performing teams.
• Essential: Excellent stakeholder management and communication skills.
• Desirable: Experience in professional services or corporate environments.

Responsibilities

• Own Workplace Services across Manchester offices, ensuring smooth day-to-day facilities operations (maintenance, cleaning, security, waste, procurement).
• Lead a team of 11, set expectations, drive performance and maintain high service standards.
• Manage budgets, oversee procurement and vendor performance, and ensure SLAs and KPIs are met.
• Shape future workplace strategy including space planning, sustainability, and technology; advise senior stakeholders.

Skills

FM qualification

Leadership experience

Health & safety knowledge

Budget management

Stakeholder management

Communication skills

Team development

Education

IWFM Level 6

CIWFM

Tools

Excel

FM software

Building management systems

Job description

Why join us?

At DWF, we’re building workspaces that genuinely enable people to perform at their best. Based in the heart of Spinningfields, this is a rare opportunity to take ownership of a high-profile, multi-site workplace environment spanning 82,000 sq. ft. You’ll lead from the front, shaping how our offices operate day-to-day while influencing longer-term workplace strategy, employee experience, and service excellence across the business. This is a visible leadership role where your impact will be felt immediately, with working hours across a shift pattern between 7am-7pm (40 hours per week).

Responsibilities

You’ll take full ownership of Workplace Services across our Manchester offices, ensuring the smooth day-to-day running of all facilities operations including maintenance, cleaning, security, waste management, and supplier coordination. You’ll lead a team of 11, setting clear expectations, driving performance, and creating a culture where service standards are consistently high. Alongside this, you’ll manage budgets, oversee procurement and vendor performance, and ensure all services are delivered in line with agreed SLAs and KPIs.

Beyond the day-to-day, you’ll play a key role in shaping the future of our workplace environment. That includes leading on compliance, audits, and health & safety, supporting office moves and refurbishments, and contributing to wider workplace strategy around space planning, sustainability, and technology. You’ll work closely with senior stakeholders across the business, acting as the go-to expert for Workplace Services while continuously looking for ways to improve efficiency and enhance the overall employee and client experience.

What will help you succeed in this role?

Essential

• Professional FM qualification (e.g. IWFM Level 6, MIWFM, CIWFM)
• Proven leadership experience within facilities or workplace management (multi-site preferred)
• Considerable knowledge of health & safety, compliance, and building regulations
• Experience managing budgets, cost control, and financial reporting
• Proven ability of leading and developing high-performing teams
• Excellent stakeholder management and communication skills

Desirable

• Experience within a professional services or corporate environment
• Technical understanding of building systems (HVAC, electrical, mechanical)
• Project management experience (refurbishments, relocations, installations)
• Experience managing complex supplier frameworks and contracts
• Exposure to workplace strategy, sustainability, or transformations
• Focus on continuous improvement and enhancing employee experience

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About Us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.