Front of House/Office Coordinator

Fnatic; London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Fnatic is seeking a Front of House/Office Coordinator to create a welcoming environment at their London HQ. This role encompasses managing reception, supporting office operations, and contributing to team culture in the esports industry. Ideal candidates will possess strong organization skills, tech-savviness, and a proactive attitude to enhance workplace experiences.

Benefits

Private medical insurance

Employee Assistance Programme

Enhanced parental leave policy

Eyecare vouchers

Cycle to work scheme

Fnatic shop staff discount

Daily snacks and drinks

Regular social activities

Qualifications

• Relevant previous office-based work experience.
• Strong written and verbal communication in English.
• Ability to handle multiple tasks with ease.

Responsibilities

• Manage front of house/reception for visitor engagement.
• Organize mail deliveries and monitor office supplies.
• Facilitate internal events and support onboarding processes.

Skills

Organization

Communication

Tech savvy

Proactivity

Attention to detail

Tools

Google Suite

Notion

Slack

Job description

As Front of House/Office Coordinator at Fnatic, you’ll be the friendly face to greet our HQ visitors and a key support across our People & Culture function. Coming up to two years in our Dalston base, we've created a vibrant, modern home for one of London's most exciting businesses in gaming, and we need someone keen to take real pride in making our workplace an even better place for our guests and staff alike.

You’ll be an important player in overseeing all the key day-to-day operations of the office environment, making sure things are looking great and working effectively for all of its varied uses. You'll also be providing general administrative support across the People & Culture function, with plenty of exposure to different tasks. This is a great opportunity to grow and make your mark in an cutting-edge industry, esports!

Note, this is an onsite role at our London HQ in Dalston. If this requirement does not suit your circumstances, please do not apply.

Your mission is to:

1. Manage Fnatic HQ's front of house/reception, creating a memorable first impression for all visitors of Fnatic and our culture
2. Organise mail and other deliveries, as well as collections from the office
3. Monitor office supplies and consumable levels, and arrange regular orders
4. Coordinate cleaning, security and other support services, ensuring the office is always presentable and tidy
5. Facilitate the successful running of internal events/engagement activities
6. Manage security systems, ensuring access is granted appropriately and the office is kept secure
7. Own booking processes for studios and sublease spaces, ensuring they are always functional and ready for use
8. Support internal communication processes such as our internal newsletter and weekly All Hands, and look for further ways to share updates and celebrate successes
9. Support onboarding processes, including provisioning IT equipment to employees and maintaining our asset register
10. Help ensure health & safety compliance; coordinate scheduled checks and raise awareness where issues are observed
11. Work closely with staff in our satellite offices abroad to create alignment between HQ and local processes
12. Conduct research for new suppliers, initiatives, and events
13. Contribute content to employer brand channels and promote life at Fnatic externally
14. Own ad-hoc workplace projects as defined by your manager

We're looking for:

1. Relevant previous office-based work experience with exposure to a variety of duties
2. An upbeat personality and solutions-focused mindset
3. An eye for detail and creativity, with a touch of perfectionism about how things look
4. Comfort working both autonomously and in a team setting
5. Proactivity and drive to suggest ideas for office improvements and initiatives
6. Strong organisation skills and ability to handle multiple tasks with ease
7. Tech savviness, familiar with work-based collaboration tools (we use Google Suite, Notion and Slack)
8. Strong written and verbal communication in English

What we have to offer:

1. The chance to learn from an ambitious and creative team, and enjoy the buzz of our fast-paced business
2. Private medical insurance (Vitality)
3. Employee Assistance Programme (Health Assured)
4. Enhanced parental leave policy
5. Eyecare vouchers
6. Cycle to work scheme
7. Self-development book requests for the Fnatic Library
8. Fnatic shop staff discount
9. Fruit, drinks and snacks available daily in the office
10. Regular lunch clubs, office drinks and social activities

Diversity, Equity & Inclusion: #AlwaysFnatic

At Fnatic, we believe that a diverse mix of voices leads to better discussions, decisions, and outcomes for everyone. We strive to recruit and nurture an inclusive workforce who feel empowered every day to forge the future as part of the Black and Orange squad.

We understand that applying for jobs can be daunting - but be assured that at Fnatic:

• Who you are, and how you identify, has no impact on our selection process
• We recognize that no candidate will tick 100% of the boxes, so we encourage you to apply even if you meet most of the criteria
• We are happy to consider reasonable adjustments to support your full participation in our recruitment process

About us

Fnatic is a global esports performance brand headquartered in London, focused on seeking out, leveling up, and amplifying gamers and creators. Founded in 2004, we are the most successful esports brand of the last decade, with over 200 championships across 30 games.

We deliver content, experiences, and activations globally, with bases in Berlin, Belgrade, Tokyo, among others. Our pros and creators generate hundreds of millions of watch hours, showcasing our partners to a global audience. We also lead in street culture collaborations, merch, and esports equipment.