Front of House Manager (Administrator / Receptionist)

BLUE OCTOPUS RECRUITMENT LTD; Reading; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading charity in Reading is seeking a Front of House Manager to support the smooth operation of a new care home. The role includes administrative tasks, community engagement, and ensuring a welcoming environment for residents. Ideal candidates will have strong communication and organizational skills, and be familiar with Microsoft Office. The position offers a competitive salary and a range of benefits, making a meaningful impact in the lives of older people.

Benefits

Group Pension Plan

Generous annual leave

Wellbeing support

Learning and development opportunities

Retail discount schemes

Health cash plans

Cycle to work scheme

Refer a friend bonus

Free DBS checks

Qualifications

• Experienced in providing efficient, confidential administrative support.
• Familiar with financial and HR policies and procedures.
• Knowledgeable about sales and marketing principles.

Responsibilities

• Act as the first point of contact for all enquiries and visitors.
• Plan events to engage the local community.
• Manage resident move-ins and move-outs.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

GCSE Maths and English

Tools

Microsoft Office 365

Job description

Front of House Manager

£28,875 + benefits

Permanent – Full Time (37.5 hours per week)

Monday to Friday (may include some evenings and weekends)

We are a not-for-profit charity dedicated to providing excellent care with a family feel, supporting older people for over 100 years. The charity offers care home and day care services, as well as grants for older people in financial difficulty.

We are seeking a Front of House Manager to work alongside the management team to ensure the smooth opening of our new home in Calcot, Reading. Our state-of-the-art care home will feature:

• 66 luxury bedrooms with ensuite wet rooms.

• A cinema for residents to enjoy movie nights and entertainment.

• A stylish salon offering professional pampering.

• A peaceful library for reading and reflection.

• A vibrant bar for socialising and relaxation.

Our modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported. The home will foster a vibrant, welcoming community providing exceptional residential, dementia, and respite care.

Are you an experienced administrator seeking your next career step? Are you comfortable working in a fast-paced environment with diverse responsibilities? Do you want to make a real difference in older people’s lives?

You will join as a key member of our dedicated management team, acting as the first point of contact for all enquiries and visitors, and implementing initiatives to generate customer enquiries to maximise revenue. Your role will include general administration tasks such as invoicing, ordering supplies, and booking training.

Supporting the wider team, you will plan events to engage the local community and assist the activities team with administrative tasks for residents. You will actively manage resident move-ins and move-outs, ensuring all bedrooms are maintained to 'showroom standard' at all times. Expect a varied and dynamic workday!

Our ideal candidate will…

• Have a good standard of general education, with a minimum of GCSE Maths and English.

• Be experienced in providing efficient, confidential administrative support.

• Be familiar with financial and HR policies and procedures.

• Be proficient in Microsoft Office 365, including Outlook, Word, Excel, and staffing and financial systems.

• Hold AAT or NVQ Level 2 in Administration (desirable).

• Have experience promoting services for residential/nursing homes or within a charity (desirable).

• Be knowledgeable about sales and marketing principles.

You should be a team player with excellent communication and interpersonal skills, organized, accurate, and thorough. A positive, friendly manner and the ability to meet deadlines are essential. Above all, you should embody our mission, vision, and values—supporting older people to live well in later life.

This isn’t just a job; it’s about making a difference every day.

In return, you can look forward to a wealth of benefits:

• Group Pension Plan with a 6% contribution from us.

• Generous annual leave.

• Wellbeing support, including an employee assistance programme.

• Learning, development, and progression opportunities.

• Monthly prize draw with 3 prizes.

• Retail discount schemes.

• Access to affordable loans, salary savings, and early wage access.

• Health cash plans for you and your family.

• Cycle to work scheme.

• Long service awards increasing with tenure.

• Refer a friend bonus of £200.

• Free DBS checks.

Safeguarding and Equality

Keeping everyone safe is a core value. All staff must follow our Safeguarding Policy & Procedures and report any suspected abuse immediately. Successful applicants will undergo an enhanced DBS check, including barred list checks. Having a criminal record does not necessarily exclude you, depending on circumstances.

We are committed to equality, diversity, and inclusion, striving to create an inclusive workplace where everyone can be themselves and differences are celebrated. We do not currently sponsor visas but welcome applications from those with the right to work in the UK.

Apply soon as we may close the vacancy early if we fill the position. We interview as applications arrive.