Front of House Manager

The Bannatyne Group; York; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading company in wellness and fitness services is seeking a Front of House Manager in York. The role involves leading a team to provide exceptional customer service, managing operations, and ensuring a welcoming environment for members and guests. The ideal candidate will have strong leadership skills and experience in a managerial role within a customer service setting.

Benefits

Complimentary lunch or breakfast

28 days annual leave increases with tenure

Free gym membership

Discounted Spa Treatments - 30%

Discounted Meals and Beverages - 50% cafe/bar

Career & Personal Development training

Qualifications

• Previous experience in a supervisory or managerial role within customer service or hospitality.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Manage staff schedules, ensuring adequate coverage at all times.
• Handle customer inquiries, concerns, and complaints efficiently.

Skills

Leadership

Customer Service

Communication

Organisational Skills

Multitasking

Job description

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Recruitment Business Partner @ The Bannatyne Group | Active Listening, Support Services

Job Title : Front of House Manager

Rate of Pay : £13.10 per hour

Location : York

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

B-Fed - complimentary lunch or breakfast.

28 days annual leave increases with tenure.

Free gym membership.

Complimentary gym membership for another person (after 2 years service).

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS Products.

Discounted Meals and Beverages - 50% cafe/bar.

Career & Personal Development training.

Mental Health, Well-Being and EAP Services.

Length of Service Awards.

Staff Awards and Bonuses.

Discounted entertainment and shopping.

A typical day in the life of a Front of House Manager:

Lead, train and motivate the front of house team to provide outstanding customer service.

Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.

Manage staff schedules, ensuring adequate coverage at all times.

Conduct regular performance reviews and provide ongoing coaching and support to team members.

Ensure that all members and guests are greeted warmly and assisted promptly.

Handle customer inquiries, concerns, and complaints efficiently and professionally.

Create a welcoming environment and ensure the front of house area is always clean and organised.

Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.

Monitor and manage front of house supplies and inventory with revenue targets.

Ensure compliance with health and safety regulations and company policies.

Develop and implement strategies to enhance member engagement and satisfaction.

Organise and participate in member events and activities to foster a sense of community.

Assist with budgeting and financial planning for the front of house operations.

Promote club programs, services, and events to members and guests.

What we are looking for:

Previous experience in a supervisory or managerial role within customer service or hospitality environment.

Strong leadership and team management abilities.

Excellent communication and interpersonal skills.

Exceptional customer service skills with a focus on creating positive experiences.

Good organisational and multitasking abilities.

The ability to establish rapport, build trust and demonstrate credibility.

Basic financial acumen and experience with budgeting and reporting.

Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Other

• Industries

  Wellness and Fitness Services and Hospitality

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