Front of House Manager

HC-One Ltd.; Batley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to join their team. This role offers a varied and busy environment where you will be responsible for managing front of house operations and ensuring outstanding customer care. You will thrive in a supportive atmosphere that values growth and development, with full training provided. The company champions inclusivity and offers a range of benefits, including higher than average pay rates and ongoing professional development opportunities. If you are proactive and passionate about helping others, this is the perfect opportunity for you.

Benefits

Higher than average pay rates

Paid Enhanced DBS/PVG

Free uniform

Company pension scheme

28 days annual leave inclusive of bank holidays

Life assurance cover for all colleagues

Award-winning learning and development

GP online consultations

Colleague discounts

Employee Assistance Programme

Qualifications

• Strong administrative skills and attention to detail are essential.
• Customer-focused with excellent interpersonal skills.

Responsibilities

• Manage front of house operations and be the first point of contact.
• Build and maintain strong relationships with residents and their families.

Skills

Administrative Skills

Customer Service

Relationship Building

Sales Principles

Job description

About The Role

From rotas and timesheets to being at the first point of contact for new residents looking to come and live with us, the Front of House Manager position at Lydgate Lodge is a varied and busy role. We are looking for a dynamic and enthusiastic individual with a keen eye for detail who thrives in a varied and busy environment.

A dedicated administrator, who has a knack for building strong relationships, and is looking for a challenging yet highly rewarding career. Experience in care isn’t necessary, we will cover all the training you would need to be able to hit the ground running and confidently convey what makes our homes great places to live. In a growing business, there is always scope to grow the role and we will support you in your development.

Ideal Candidate:

• Ownership Mindset: You are proactive, take initiative, and possess the ability to own your role. You are committed to excellence and take pride in delivering high-quality work.
• Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature makes you a great advocate for our residents and relatives.
• Administrative Skills: You are highly organised, detail-oriented, and efficient in managing multiple tasks. Your administrative expertise ensures that our care home runs smoothly and efficiently.
• Relationship Builder: You have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills make you a valuable team player.
• Sales Savvy: You have a basic understanding of sales principles and enjoy contributing to business development. Your enthusiasm for sales will help support our team’s growth objectives.

About HC-One

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and postgraduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a variety of benefits and services to support your physical and psychological well-being. Throughout your career as a Front of House Manager, we will invest in you and you will enjoy additional support and benefits including:

• Higher than average pay rates
• Paid Enhanced DBS/PVG
• Free uniform
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Life assurance cover for all colleagues
• Award-winning learning and development and support to achieve qualifications
• GP online - a service providing around-the-clock GP consultation via an interactive app - available to you and your children under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives colleagues and their family access to 24/7 support for a range of issues including physical, mental, and financial issues
• First-rate working environment in a purpose-built luxury home
• Free onsite car parking and close to local transport links
• Refer a friend scheme