Front of House Manager

HC- One; Batley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Front of House Manager to join their team at Lydgate Lodge. This varied role promises a rewarding career for a dedicated administrator with strong relationship-building skills. You'll thrive in a fast-paced environment, managing multiple tasks while providing outstanding customer care. With comprehensive training provided, you’ll have the opportunity to develop your career further. Join a company that values kindness and supports its staff with clear career pathways and professional growth opportunities.

Benefits

Higher than average pay rates

Paid Enhanced DBS/PVG

Free uniform

Company pension scheme

28 days annual leave including bank holidays

Life assurance

Learning and development opportunities

GP online service for staff and children under 16

Colleague discounts at over 1600 high street stores

Wellbeing support through Employee Assistance Programme

Qualifications

• Proactive individual with strong administrative skills and attention to detail.
• Excellent interpersonal and communication abilities.

Responsibilities

• Manage rotas and timesheets while being the first point of contact for residents.
• Support business development with a customer-focused approach.

Skills

Administrative Skills

Customer Service

Relationship Building

Sales Principles

Job description

Job Title: Front of House Manager at Lydgate Lodge

From rotas and timesheets to being the first point of contact for new residents, the Front of House Manager position at Lydgate Lodge is a varied and busy role. We are seeking a dynamic and enthusiastic individual with a keen eye for detail who thrives in a fast-paced environment.

This role is ideal for a dedicated administrator with strong relationship-building skills, seeking a challenging yet rewarding career. Experience in care is not necessary; we will provide comprehensive training to help you succeed and confidently promote what makes our homes great places to live. As our business grows, there will be opportunities to develop your role further, with our support.

Ideal Candidate:

1. Ownership Mindset: Proactive, takes initiative, and committed to delivering high-quality work.
2. Customer-Focused: Passionate about helping others and providing outstanding customer care with a friendly and empathetic approach.
3. Administrative Skills: Highly organized, detail-oriented, and efficient in managing multiple tasks to ensure smooth operations.
4. Relationship Builder: Excellent interpersonal skills with a positive attitude and strong communication abilities.
5. Sales Savvy: Basic understanding of sales principles with enthusiasm for supporting business development.

About HC-One

At HC-One, kindness is a core value. We believe caring for people means caring about what matters most to them, supporting them to lead their best lives.

We promote five key qualities in our team members, known as Kindness the HC-One Way:
- Curious: asking questions and seeking understanding.
- Compassionate: walking in others' shoes.
- Creative: using imagination practically.
- Courageous: supporting residents to live their desired lives.
- Counted on: dependable and reliable.

We foster an inclusive workplace where everyone feels valued and can be themselves, reflecting the diverse communities we serve.

Our dedicated team strives to deliver outstanding care, and we support their professional and personal growth through clear career pathways, CPD, and postgraduate programs. HC-One invests in its staff with opportunities for progression into regional and national roles.

Safeguarding is everyone's responsibility. You must be able to recognize signs of abuse, harm, or neglect, and know how to respond appropriately, including escalation procedures. All colleagues will receive safeguarding training relevant to their roles.

We offer full training and a range of benefits to support your well-being and career development, including:

• Higher than average pay rates
• Paid Enhanced DBS/PVG
• Free uniform
• Company pension scheme
• 28 days annual leave including bank holidays
• Life assurance
• Learning and development opportunities, including qualifications
• GP online service for staff and children under 16
• Learning from experienced colleagues
• Colleague discounts at over 1600 high street stores
• Wellbeing support through an Employee Assistance Programme
• Purpose-built luxury home environment
• Free onsite parking and good transport links
• Refer a friend scheme