Front of House Manager

HC-One; West Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

HC-One is seeking a Front of House Manager for Lydgate Lodge in West Yorkshire. This dynamic role involves managing administrative tasks, building relationships with residents, and ensuring excellent customer care. Ideal candidates are proactive, organized, and possess strong interpersonal skills. Full training will be provided, along with various benefits to support well-being and career development.

Benefits

Higher than average pay rates

Paid Enhanced DBS/PVG

Free uniform

Company pension scheme

28 days annual leave including bank holidays

Life assurance

Learning and development opportunities

GP online service for you and your children under 16

Support from experienced colleagues

Colleague discounts at over 1600 retailers

Wellbeing support via Employee Assistance Programme

Modern, purpose-built home environment

Free onsite parking and good transport links

Refer a friend scheme

Responsibilities

• Manage rotas and timesheets, first point of contact for new residents.
• Build strong relationships and support residents' needs.
• Ensure smooth operation of the care home.

Skills

Customer-Focused

Administrative Skills

Relationship Builder

Sales Savvy

Ownership Mindset

Job description

HC-One West Yorkshire, England, United Kingdom

1 week ago Be among the first 25 applicants

About The Role

From rotas and timesheets to being at the first point of contact for new residents looking to come and live with us, the Front of House Manager position at Lydgate Lodge is a varied and busy role. We are looking for a dynamic and enthusiastic individual with a keen eye for detail who thrives in a varied and busy environment.

A dedicated administrator, who has a knack for building strong relationships, and is looking for a challenging yet highly rewarding career. Experience in care isn’t necessary, we will cover all the training you would need to be able to hit the ground running and confidently convey what makes our homes great places to live. In a growing business, there is always scope to grow the role and we will support you in your development.

Ideal Candidate

• Ownership Mindset: You are proactive, take initiative, and possess the ability to own your role. You are committed to excellence and take pride in delivering high-quality work.
• Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer care. Your friendly and empathetic nature makes you a great advocate for our residents and relatives.
• Administrative Skills: You are highly organised, detail-oriented, and efficient in managing multiple tasks. Your administrative expertise ensures that our care home runs smoothly and efficiently.
• Relationship Builder: You have excellent interpersonal skills and enjoy building and maintaining relationships. Your positive attitude and strong communication skills make you a valuable team player.
• Sales Savvy: You have a basic understanding of sales principles and enjoy contributing to business development. Your enthusiasm for sales will help support our team’s growth objectives.

About HC-One

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

We uphold five core values, called Kindness the HC-One Way: Curious, Compassionate, Creative, Courageous, and Counted on. These values guide our daily actions and interactions.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse workforce allows us to better serve our communities.

Our colleagues strive to deliver outstanding care and are supported in their professional and personal growth through career pathways, CPD, and postgraduate programmes. HC-One invests in its employees with opportunities for progression into regional and national roles.

Safeguarding is everyone’s responsibility. You should be able to recognize signs of abuse, harm, or neglect and know the appropriate actions to take. All colleagues must attend safeguarding training relevant to their role and be able to seek advice and escalate concerns when necessary.

Benefits

We’ll provide full training and a variety of benefits to support your well-being and career development, including:

• Higher than average pay rates
• Paid Enhanced DBS/PVG
• Free uniform
• Company pension scheme
• 28 days annual leave including bank holidays
• Life assurance
• Learning and development opportunities
• GP online service for you and your children under 16
• Support from experienced colleagues
• Colleague discounts at over 1600 retailers
• Wellbeing support via Employee Assistance Programme
• Modern, purpose-built home environment
• Free onsite parking and good transport links
• Refer a friend scheme

About You

Not specified

About The Company

Not specified

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care

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