Front of House Manager

Bannatyne Group; Tees Valley; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gym membership

Comprehensive perks package

Flexible schedule

5.30am–10.30pm shifts

Descripción de la vacante

Bannatyne Group is seeking a dynamic Front of House Manager to lead the front of house team across our venues. You will ensure exceptional service for members and guests, manage schedules, and oversee daily desk operations including bookings and payments.

The role requires strong leadership, excellent communication, and the ability to create a welcoming environment. The position offers opportunities for development within a supportive team culture, with a comprehensive perks program and flexible

Formación

• Experience in a supervisory or managerial role within customer service or hospitality environments.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a focus on creating positive experiences.
• Good organisational and multitasking abilities.

Responsabilidades

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Perform Duty Manager duties including key holding and building security responsibilities.
• Manage staff schedules and ensure adequate coverage at all times.
• Conduct regular performance reviews and provide coaching to team members.
• Greet members and guests warmly and assist promptly; handle inquiries, concerns, and complaints.
• Maintain a clean and organised front of house area; oversee front desk operations and bookings.
• Monitor supplies and inventory with revenue targets; ensure health and safety compliance.
• Develop and implement strategies to enhance member engagement and satisfaction; organise member events.
• Assist with budgeting and financial planning for front of house operations.
• Promote club programs, services and events to members and guests.

Conocimientos

Leadership

Customer service

Team management

Communication

Organisational skills

Herramientas

CRM systems

Descripción del empleo

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Manager

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
• Manage staff schedules, ensuring adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching and support to team members.
• Ensure that all members and guests are greeted warmly and assisted promptly.
• Handle customer inquiries, concerns, and complaints efficiently and professionally.
• Create a welcoming environment and ensure the front of house area is always clean and organised.
• Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
• Monitor and manage front of house supplies and inventory with revenue targets.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and activities to foster a sense of community.
• Assist with budgeting and financial planning for the front of house operations.
• Promote club programs, services, and events to members and guests.

Requirements

• Previous experience in a supervisory or managerial role within customer service or hospitality environment.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a focus on creating positive experiences.
• Good organisational and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Basic financial acumen and experience with budgeting and reporting.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you were proficient in using computer systems and software including CRM Systems.

We offer competitive compensation, opportunities for professional development and a supportive team culture.