Front of House Assistant

Bannatyne Group; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increases withten

Free gym membership

Complimentary gym membership for a 2nd

Discounted spa treatments - 30%

Discounted spa goods - 20%

Discounted meals and beverages - 50%

Career & Personal Development training

Mental Health & Well-Being support

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Cardiff is seeking a Front of House Assistant with a warm personality and strong organisation skills to deliver exceptional guest experiences. You will manage reception, handle queries, and support spa bookings while promoting services and products. A focus on wellness and customer service is essential.

The role offers flexible scheduling, employee benefits, and opportunities to develop in a wellness-focused environment across our spa and cafe facilities.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• Desirable reception or customer service experience, preferably in hospitality.
• Proficiency in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Deal with emails, phone calls and face to face queries.
• Prepare and serve beverages and light snacks efficiently (site dependent).
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Handle guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with promotion of spa services, special offers and retail products.
• Ensure reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff for seamless service.
• Log all visitors including contractors and guest passes.
• Undertake all relevant training required for the role.

Skills

Interpersonal skills

Customer service

Organisational skills

Multitasking

Flexible hours

Receptionist experience

Booking systems

Computer skills

Tools

Booking systems

Computer skills

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Key Requirements and Skills:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
• It would also be beneficial if you were proficient in using booking systems and basic computer skills.