Front of House Assistant

Bannatyne Group; Colchester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

B-Fed - complimentary lunch or早餐

Flexible schedule

28 days annual leave increases withten

Free gym membership

Complimentary gym membership for other

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Colchester is seeking a Front of House Assistant to warmly welcome guests and support daily reception duties. You will handle inquiries, bookings, payments and help promote spa services, contributing to a smooth guest experience.

The role requires strong customer service, excellent organisation, and flexible hours including mornings, weekends and holidays. Experience in hospitality/reception is beneficial, with basic computer and booking system skills preferred.

Qualifications

• Strong interpersonal and customer-focused approach.
• Passion for health, wellness and customer service.
• Excellent organisational and multitasking abilities.
• Ability to establish rapport, build trust and credibility.
• Ability to work flexible hours, including weekends and holidays.
• Desirable receptionist or customer service experience in hospitality.
• Proficient in using booking systems and basic computer skills.

Responsibilities

• Greet and welcome guests with a friendly, professional demeanour.
• Manage emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where applicable.
• Coordinate spa bookings and appointments for smooth scheduling.
• Provide information on spa services, treatments and products.
• Process payments and run the reception area efficiently.
• Promote spa services, offers and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff for seamless service delivery.
• Log all visitors and contractors accurately.

Skills

Customer service

Interpersonal skills

Organisational skills

Flexible hours

Hospitality experience

Tools

Booking systems

Cash handling

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

Key Requirements and Skills:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry.
• It would also be beneficial if you were proficient in using booking systems and basic computer skills.