Front of House Manager

Bannatyne; Tees Valley; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Complimentary gym membership

28 days annual leave

Flexible schedule

Career development training

Mental Health support

Staff awards & bonuses

Discounted meals & beverages

Discounted spa services

Job summary

Bannatyne is seeking a Front of House Manager in Darlington to lead the front-of-house team, ensuring top-tier member and guest service. The role includes duty manager duties, scheduling, coaching, and overseeing bookings, payments and records.

The position offers a 40-hour week at £13.90 per hour with benefits such as gym membership and annual leave. Join Bannatyne to foster a welcoming club environment and drive member engagement daily.

Qualifications

• Experience supervising or managing in customer service or hospitality environments.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, train and motivate front of house team to deliver outstanding service.
• Perform Duty Manager duties including keyholding and building security duties.
• Manage staff schedules and ensure adequate coverage at all times.
• Conduct regular performance reviews and provide coaching and support.
• Greet members and guests warmly and assist promptly.
• Oversee front desk operations: bookings, payments and records.
• Monitor supplies and inventory with revenue targets.
• Ensure health and safety compliance and company policies.
• Develop strategies to boost member engagement and events.

Skills

Supervisory experience

Leadership

Customer service

Communication

Team management

Budgeting

CRM systems

Tools

CRM software

Job description

Job Title : Front of House Manager
Hours : 40 per week
Rate of Pay : £13.90 per hour
Location : Darlington

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Manager:

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
• Manage staff schedules, ensuring adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching and support to team members.
• Ensure that all members and guests are greeted warmly and assisted promptly.
• Handle customer inquiries, concerns, and complaints efficiently and professionally.
• Create a welcoming environment and ensure the front of house area is always clean and organised.
• Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
• Monitor and manage front of house supplies and inventory with revenue targets.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and activities to foster a sense of community.
• Assist with budgeting and financial planning for the front of house operations.
• Promote club programs, services, and events to members and guests.

What we are looking for:

• Previous experience in a supervisory or managerial role within customer service or hospitality environment.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a focus on creating positive experiences.
• Good organisational and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Basic financial acumen and experience with budgeting and reporting.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.